Tier 1 SOC Analyst
Malomatia
Total years of experience :13 years, 11 Months
*Performs network security monitoring and incident response for a large organization.
*Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies.
*Monitors and analyzes Security Information and Event Management (SIEM) to identify security issues for remediation.
*Knowledge of creating Security Information Event Management (SIEM) rules.
*Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information
*Recommend changes to Standard Operating Procedures and other similar documentation
*Generates reports for documentation and knowledge transfer to subsequent analysts on duty.
* Assigned as IT support in Ministry of Transportation and Communication.
*Research and identify solutions to software and hardware issues.
*Diagnose and troubleshoot technical issues, including account setup and network configuration.
*Ask customers targeted questions to quickly understand the root of the problem.
*Track computer system issues through to resolution, within agreed time limits.
*Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
*Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
*Provide prompt and accurate feedback to customers.
*Ensure all issues are properly logged.
*Prioritize and manage several open issues at one time.
*Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
*Prepare accurate and timely reports.
*Document technical knowledge in the form of notes and manuals.
Maintain jovial relationships with clients
* Work in multiple projects ( Kahramaa, Al Qamra holding, Al Jazeera seashell)
*Install and configure computer hardware operating systems and applications.
*Monitor and maintain computer systems and networks.
*Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
*Troubleshoot system and network problems, diagnosing and solving hardware or software faults
*Replace parts as required.
*Provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system.
*support the roll-out of new applications.
*Set up new users' accounts and profiles and deal with password issues.
*Respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate).
*Prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers.
*Test and evaluate new technology.
*Monitor and respond quickly to incoming requests relate to IT issues.
*Maintain computer systems and act as support if any system goes down.
*Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
*Maintain user PCs, including upgrades and configuration as needed.
*Assist with the onboarding of new users.
*Keep an inventory of all equipment, software, and license users.
*Install, configure, and upgrade PC software.
*Use of Remedy to report and track all local and enterprise issues associated with network and systems operations.