أيمن رائسي, Tier 1 SOC Analyst

أيمن رائسي

Tier 1 SOC Analyst

Malomatia

البلد
قطر - الدوحة
التعليم
بكالوريوس, Technical Support In IT & Telecommunication
الخبرات
13 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 11 أشهر

Tier 1 SOC Analyst في Malomatia
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ أكتوبر 2019

*Performs network security monitoring and incident response for a large organization.
*Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies.
*Monitors and analyzes Security Information and Event Management (SIEM) to identify security issues for remediation.
*Knowledge of creating Security Information Event Management (SIEM) rules.
*Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information
*Recommend changes to Standard Operating Procedures and other similar documentation
*Generates reports for documentation and knowledge transfer to subsequent analysts on duty.

IT Support Engineer في Malomatia
  • قطر - الدوحة
  • مارس 2017 إلى أكتوبر 2019

* Assigned as IT support in Ministry of Transportation and Communication.
*Research and identify solutions to software and hardware issues.
*Diagnose and troubleshoot technical issues, including account setup and network configuration.
*Ask customers targeted questions to quickly understand the root of the problem.
*Track computer system issues through to resolution, within agreed time limits.
*Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
*Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
*Provide prompt and accurate feedback to customers.
*Ensure all issues are properly logged.
*Prioritize and manage several open issues at one time.
*Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
*Prepare accurate and timely reports.
*Document technical knowledge in the form of notes and manuals.
Maintain jovial relationships with clients

IT Support Engineer في Diyar United Company
  • قطر - الدوحة
  • أبريل 2014 إلى مارس 2017

* Work in multiple projects ( Kahramaa, Al Qamra holding, Al Jazeera seashell)
*Install and configure computer hardware operating systems and applications.
*Monitor and maintain computer systems and networks.
*Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
*Troubleshoot system and network problems, diagnosing and solving hardware or software faults
*Replace parts as required.
*Provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system.
*support the roll-out of new applications.
*Set up new users' accounts and profiles and deal with password issues.
*Respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate).
*Prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers.
*Test and evaluate new technology.

IT support في CTKCP Tuniso-Kuwaiti-Chinese Oil Company
  • تونس
  • يونيو 2010 إلى فبراير 2014

*Monitor and respond quickly to incoming requests relate to IT issues.
*Maintain computer systems and act as support if any system goes down.
*Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
*Maintain user PCs, including upgrades and configuration as needed.
*Assist with the onboarding of new users.
*Keep an inventory of all equipment, software, and license users.
*Install, configure, and upgrade PC software.
*Use of Remedy to report and track all local and enterprise issues associated with network and systems operations.

الخلفية التعليمية

بكالوريوس, Technical Support In IT & Telecommunication
  • في Mechatronics Center Tunisia
  • فبراير 2010
بكالوريوس, Mathematics
  • في high school of soliman
  • يونيو 2004

Specialties & Skills

Printer Support
PC Software
Desktop Hardware
Network Support
Windows Support
Designing IP addressing scheme using subnets. Configuring Routers and Switches, Switch Configuration
Configuring and troubleshooting desktops, laptops and servers
Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configure and maintenance.
Help Desk/Technical Support
Talking to others to convey information effectively
Excellent troubleshooting skills in complex software and hardware problems
Flexible to work in all conditions
Bringing others together and trying to reconcile differences
Actively looking for ways to help people
Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices
Installing and configuring the peripherals, components and drivers
Knowledge of various operating system
Demonstrated ability to work in a team environment
Strong knowledge of cyber-attacks and techniques, Cyber Kill chain, incident management
Security Information and Event Management (SIEM)
Establishing an action plan for self to complete work efficiently
Proficient in preparation of reports and documentation.
Strong written and verbal communication skills (e.g. experience documenting incidents,)

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متمرّس

التدريب و الشهادات

Certifier SOAR ADMINSTRATOR (الشهادة)
تاريخ الدورة:
November 2020
Certifier SOAR User (الشهادة)
تاريخ الدورة:
November 2020
ESM320 - ArcSight ESM 7.3 Advanced Analyst - ILT with Certified Exp (تدريب)
معهد التدريب:
Micro Focus
تاريخ الدورة:
October 2020
المدة:
40 ساعة
Certified Ethical Hacker (الشهادة)
تاريخ الدورة:
September 2020
صالحة لغاية:
September 2023
ITIL® Foundation Certificate in IT Service Management (الشهادة)
تاريخ الدورة:
March 2019
Fundamentals of a Windows ServerInfrastructure (تدريب)
معهد التدريب:
Ministry of Industry and the technology (IT Department)
تاريخ الدورة:
October 2009
المدة:
320 ساعة
Hardware Maintenance (تدريب)
معهد التدريب:
ART’S INFORMATIQUE
تاريخ الدورة:
May 2009
المدة:
320 ساعة
Telephone System Maintenance (تدريب)
معهد التدريب:
Tunisie Telecom (Center of Switching Soliman)
تاريخ الدورة:
September 2008
المدة:
320 ساعة
Network Monitoring (تدريب)
معهد التدريب:
CETIME (Technical Center of the Electric and Mechanical Industries)
تاريخ الدورة:
January 2009
المدة:
320 ساعة
MCSA: Cloud Platform Microsoft (تدريب)
معهد التدريب:
New Horizon - Qatar
المدة:
40 ساعة
MCSA: Office 365 (تدريب)
معهد التدريب:
New Horizon - Qatar
تاريخ الدورة:
May 2016
المدة:
40 ساعة
VSP - SV( Server Virtualization 2015 ) (الشهادة)
تاريخ الدورة:
February 2016
VTSP - SV( Server Virtualization 2015 ) (الشهادة)
تاريخ الدورة:
February 2016
CCNA Exploration: Accessing the WAN (الشهادة)
تاريخ الدورة:
February 2013
CCNA Exploration: LAN Switching and Wireless (الشهادة)
تاريخ الدورة:
February 2013
CCNA Exploration: Routing Protocols and Comcepts (الشهادة)
تاريخ الدورة:
February 2013
CCNA Exploration: Network Fondamentals (الشهادة)
تاريخ الدورة:
February 2013

الهوايات

  • Football