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أيوب معزوز, SENIOR CUSTOMER SERVICE REPRESENTATIVE & DATA ANALYST

أيوب معزوز

SENIOR CUSTOMER SERVICE REPRESENTATIVE & DATA ANALYST·HCL Technologies

Morocco

Higher diploma, Développement informatique

Work experience

Total years of experience: 4 years, 11 months

SENIOR CUSTOMER SERVICE REPRESENTATIVE & DATA ANALYST

December 2024 - Present

HCL Technologies

Sale Al Jadida, Morocco Hybrid

December 2024 - Present

« Manage Xerox delivery service (TS0S) and handle back-office operations. «Process mail and bling actities with accuracy and efficiency.
= Analy data
to improve operational processes snd customer satisfaction.

Company industry:
Business Support Services

B2C & B28 COMMERCIAL SALES REPRESENTATIVE

January 2023 - June 2024

Broadway institute

Rabat, Morocco

January 2023 - June 2024

« Developed and implement sales strategies fo indidusl and corporate clents
« dentfied new business opportunities and maintained tong client relationships. «Achieve sales targets through fective negotiation and account management.

Company industry:
Training & Education Center

SALES EXPERT

March 2023 - December 2023

Philip Morris

Rabat, Morocco

March 2023 - December 2023

« Provided expert guidance on 1G0S products and services.
Team Management + Assisted customers in product selection and usage. + Contributed to sales growth through excellent customer engagement

Company industry:
Consumer Electronics

COMMERCIAL SALES AGENT

January 2023 - March 2023

Locamed

Rabat, Morocco

January 2023 - March 2023

+ Sold health equipment and promoted product features and acantages
+ Assisted cients in selecting suitable solutions based on thelr needs.
« Maintained long-term customer relationships and ensured satisfaction.

Company industry:
Medical & Healthcare Equipment

SALES EXECUTIVE

January 2022 - October 2022

Sacoor brother

Dubai, United Arab Emirates

January 2022 - October 2022

Company industry:
Fashion & Apparel

Customer Service Agent

December 2020 - January 2022

Sitel group

Rabat, Morocco Hybrid

December 2020 - January 2022

+ Lad and motivated the sales team to achieve and exceed sales goals.
= Monitored Ks and reparted on performance metrics + Enhanced sore profitability through effective merchandising and customer sence. = Handed inbound and outbound cals, providing tp-ulty customer support « Resolved technical sues nd addressed customer inquires
« Maintained high customer satisfaction and service qual.
Team Spirit + Greeted customers and provided a premium shopping experience
Flexible « dented customer needs and offered personaizd recommendations.
ita + Organized merchandise displays and ensured stor standards were met.

Company industry:
Telemarketing

Education

OFPPT

July 2019

July 2019

Higher diploma, Développement informatique

Morocco

حمان الفطواكي

June 2017

June 2017

High school or equivalent, علوم الحياة والأرض

Morocco

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Training and Certifications

Certifications
تقني متخصص في تنمية المعلوميات
OFPPT
Jul 2019
Adobe promis fro C Course

Hobbies

  • Whsoon
  • Golf (Fluent)
  • (Good)