Warrant Administrator
Mohamed Yousuf Naghi motors
Total years of experience :10 years, 10 Months
Managed and processed warranty claims from start to finish, ensuring timely resolution and customer satisfaction.
Collaborated with internal teams and external vendors to gather necessary documentation and information for warranty claims.
Conducted thorough inspections and assessments of returned products, identifying warranty eligibility and determining appropriate solutions.
Streamlined warranty administration processes by implementing an efficient tracking system, resulting in improved accuracy and reduced turnaround time.
Coordinated and managed daily workshop operations, including scheduling technicians, allocating resources, and ensuring efficient workflow to maximize productivity and meet customer deadlines.
Oversaw quality control measures by conducting regular inspections and audits of completed repair work, ensuring adherence to manufacturer standards and customer satisfaction.
Streamlined warranty claim processes by accurately documenting and submitting claims, negotiating with suppliers, and successfully recovering costs for covered repairs.
Trained and mentored a team of technicians, providing guidance and support in diagnosing vehicle issues, troubleshooting complex problems, and delivering high-quality repairs within specified timeframes.
Managed a high-volume customer service department, ensuring prompt and efficient resolution of customer inquiries and concerns.
Collaborated with technicians to accurately diagnose and recommend necessary repairs, resulting in increased customer satisfaction and repeat business.
Developed and implemented service sales strategies, resulting in a 15% increase in upsells and additional revenue generation.
Conducted thorough vehicle inspections and communicated maintenance recommendations to customers, promoting proactive vehicle care and ensuring optimal performance.
Provided exceptional customer service by promptly greeting and assisting clients, resulting in a 20% increase in customer satisfaction ratings.
Conducted thorough vehicle inspections and accurately diagnosed mechanical issues, facilitating the timely completion of repairs and reducing average repair time by 15%.
Collaborated with technicians and parts department to ensure the availability of necessary parts and equipment, resulting in a 10% decrease in wait time for customers.
Implemented a proactive maintenance schedule for customers, resulting in increased vehicle performance and an average of 10% increase in customer retention.
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