shift Incharge
AlGhurair
Total years of experience :9 years, 4 Months
•Identify and assess customers needs to achieve satisfaction.
• Build Identify sustainable relationships of trust through open and interactive
communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies
• Take the extra miles to engagae customers.
• Handling cash and maintaining daily reports.
• Manage office operations to ensure efficiency and productivity.
• Adherence to a complaint-free and fast, but error free delivery of services
• Process the transactions, i.e. foreign currency exchange, money transfers, of all kinds,
and collection of payments, inward remittance payments.
• Cross-sells the products and services.
• Solves problem items and answers customer’s inquiries.
• Create a warm, welcoming and friendly customer centric branch environment • Maintaining sound relationship with the customers
Aug 2015-2016:As a Sales Executive in Zeemak Realty Lounge Pvt. Ltd. Noida, U.P., India. Job Profile - • Customer service and order delivery. • Coordinate with the Manufacturing Department for order delivery. • Coordinate with Revenue Recovery department for outstanding payments.
•Identify and assess customers needs to achieve satisfaction.
• Build Identify sustainable relationships of trust through open and interactive
communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies
• Take the extra miles to engagae customers.
• Handling cash and maintaining daily reports.
• Manage office operations to ensure efficiency and productivity.
• Adherence to a complaint-free and fast, but error free delivery of services
• Process the transactions, i.e. foreign currency exchange, money transfers, of all kinds,
and collection of payments, inward remittance payments.
• Cross-sells the products and services.
• Solves problem items and answers customer’s inquiries.
• Create a warm, welcoming and friendly customer centric branch environment • Maintaining sound relationship with the customers