Azfar Shirazi

• Manage accurate and timely movement of cargo to- and from specific locations within the service standards agreed with the Customer
• Responsible for implementing new processes, standards, guidelines as & when required.
• Responsible for operational productivity and cost per unit reduction.
• Responsible for operational quality and corresponding KPI.
• Responsible for selection of service providers based on portfolio, cost and service quality.
• Establish regular communication with trade management in regard to carrier selection.
• Responsible for continuous improvement (digitalization) and the implementation of global processes. Ensure that digital channels are used when communicating with vendors.
• Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
• Support a positive, attractive working atmosphere and office environment for the colleagues.
• Explore upsell opportunities with customers.
• Responsible for managing ocean freight team incl. hiring of new team members and ensuring that proper induction is provided.
• Create solutions for ocean freight services for Commercial Teams.
• Responsible for selecting the most optimal service (cost, lead times, reliability)
• Manage Customers profitability and initiate corrective actions if required (timeliness & completeness)
• Responsible to ensure operational excellence and Data Quality.
• Manage workload of team and ensure optimum productivity.
• Manage customer profitability and Country P/L.
• Ensure new customers are properly onboarded
• Act as escalation point and resolve cross team conflicts
• Escalate unresolved issues to next management level

• Manage/Handle Air freight shipment of Key Account such as (Apple, MBCC, Al Shaya, Tamer Group, Etc)
• Handling Chartered Flight shipments for Key Accounts.
• Managing daily activities in operations department.
• Ensuring DB Schenker Values are followed in day-to-day operations.
• Work in accordance with QSHE working instructions and procedures.
• Guiding and Training Operational staff & encourage them to perform their duties using the best market practices.
• Selection, review and negotiation of pricing agreement with our vendors.
• Analyzing statistics and report.
• Regularly reviewing operational procedures, processes to identify room for improvement wherever possible.
• Monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions
• Keep regular contact with clients to ensure that they are satisfied with our services.
• Encouraging operational team to be proactive in their approach when dealing with client and empowering them to take ownership of their work & the clients they handle.
• Monitor workload on operations staff and make adjustments if necessary.
• Evaluate existing process, procedures and working environments to improve and advance the service level to the customer, profitability of the corporation, and well-being of fellow staff members.
• Assure complete billing of files in accordance with corporate KPI.
• Maintain a continuous improvement process to increase efficiencies and improve performance to customers: Ensure personnel are trained, technically competent and well informed of changes in customer service requirements and regulatory matters; Increase competency level of all team members to ensure quality, compliance and outstanding service.
• Ensuring monthly closing is done on time and KPI are met.
• Responsible for correct GP reporting and decision taking on closing, accrual and defer status.
• Problem identification/ resolution, immediate reporting to Management.

Import and Export shipments of Key Accounts, namely Apple Inc, Al Shaya, Saudi Liebherr, UTC/Carrier, Tamer (Sysmex EU, Becton Dickinson).
•Supervising a team of Operation executives to ensure shipment are handled smoothly and client expectation are met.
•Ensuring that SOP’s are followed and improved as and when required.
•Handling Project shipments and ensuring deadlines are met.
•Identifying issues and conflicts in timely manner and execute appropriate strategies to resolve them to client satisfaction.
•Ensuring that KPI’s are meet for each client by keep close co-ordination with client and vendors.

• Provide regular feedback to senior management about marketplace and competitors activity.
• Responsible to develop North American Sector and Italy Sector in Europe.
• Develop new accounts and manage existing accounts to meet and exceed targets relating to revenue growth and customer retention.
• Developing effective working relationship with customer through regular meetings and identify and obtain further business development opportunities.
• Helping customer service team by keeping them updated on the clients preferences and requirements.

• Supervised a team of Operation executive’s and Junior Customer Service staff in achieving the Standards set by the Company to provide excellent Customer Service to the clients.
• Managed Key Accounts (Al Shaya, UTC/Carrier, Crown Jeddah, Samsung) of the company and helped in developing further customer relationship and trying to secure more business sectors by ensuring top notch service to clients.
• Handled plus 150 shipments on monthly basis thru all modes (Air/Sea/Land), all types (Import/Export/Cross Country) and all Terms (FOB, Ex-Works, DAP, DDP, Custom Clearance ETC).
• In-charge for communicating & negotiating with international agent for better rates in order to exceed Clients expectations.
• Supervised the custom clearance operations with our custom clearing agent.
• Trained junior staff for performing their duties in the most efficient way while maintaining the quality of service.
• Helped customers understand Customs & Freight regulation and documentation by providing optimum solutions to them for their queries.


Special Project undertaken as Project Manager in FSL Saudi Arabia Co. Ltd

Handled & managed the King Abdullah Sports Stadium Jeddah Custom Clearance Project for 15 Months.

• Supervised teams of operations agents specializing in various tasks (Freight-Forwarding, Documentation, Import and Export) and customs brokers at both air and sea port of entries.
• Supervised Import LCL Consolidation shipments at the Jeddah Port bonded & re-export zone (TUSDEER) re-export cargo & split shipment clearance.
• Communicating & negotiation with International agents as well as local shipping line for rates and coordination.
• Supervised over the transportation & trucking to various parts of the Kingdom.
• Attended to customer queries for documentation and routing related issues.
• Supervised over the operations management system & customers shipment tracking report
• Prepared revenue reports and co-ordinate with the accounts & for recovering debts along with Recording & Maintaining Petty Cash