crm admin data Analyst
GWM Haval jeddah saudi
مجموع سنوات الخبرة :19 years, 6 أشهر
1.Provide support & guidance with complain handling
2.Successfully executed reporting and analysis
3.Prepares and analysis daily reports
4.Support as crore user in the implementation of Oracle CX
5.Develop & implement SOP, Policies & Procedures to enhance customer journey & reduce lead time for complain resolution
6.Ensure all emails are respondent to both internal & external within the specified time frame
I have a 17 year experience in data analysis working closely with marketing team. At my job I use Microsoft excel to extract data provide actionable insight that drive strategic decisions...
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