site engineer
alcatel-lucent
مجموع سنوات الخبرة :17 years, 4 أشهر
IN/VAS engineer following up the customer maintenance ticket regarding HW, SW, configuration and responsible for solving them as well as upgrading the sun platform firmware and some other verity of telecommunication problems.
analyzing and solving HW and firmware related technical tickets for different types of Sun, HP, IBM, Siemens servers and also EMC and Hp storage such as EMC2-CX120&CX240 and others
managing LHS billing system and solvingSW and HW related problem and analyzing CDR formats for the interconnected switches and coordinated for need analyses such as preparing RFP and discussing technical and commercial offers