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محمد رضا عبدالعلي, Digital Service Manager

محمد رضا عبدالعلي

Digital Service Manager·Optimum Telecom Algeria

الجزائر

ماجستير, Telecom VAS and IN

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 4 أشهر

Digital Service Manager

يناير 2015 - حتى الآن

Optimum Telecom Algeria

الجزائر، الجزائر

يناير 2015 - حتى الآن

- Manage Demand Management Team
- Act as Technologies only SPOC for all IT & Business products, offers, promotions, Projects and services demands.
- Participate in Offer development by providing a suitable architecture based on technical background
- Plan, lead, Coordinate and Optimise delivery activities within IT (feasibility, implementation, unit and integration test, user acceptance test, ready for services and deployment)
- Insure end to end follow up of Products Implementation and delivery according to business needs.
- Coordinate and Guarantee Unit and integration test, and User acceptance test in term of efficiency.
- Assisting the Integration of E/// DBSS into Offers existing architecture and platforms.
- Insure full synchronization between E/// DBSS mapping and existing offers and reduce DBSS integration/migration risks.
- Involving E/// Spoc in new products in term of feasibility study and DBSS integration needs.
- Establishment of the new business demand management process and work flow with Ericsson/Qventel Spoc.
- Enrich and follow up of DBSS Chang log.
- Control change in requirements and the relevant impacts on implementation plans.
- Controls owner of the change management ITGC, responsible for the ITIL process application to comply with SOX compliance
- Check the Technical feasibility of Any Offers before to submit it to IT based on technical background
- Provide full support to Business & IT to clear any problems that can be faced
- Control change in requirements and the relevant impacts on implementation plans
- Maintain centralized repository of IT P&S demand documents (requirements, use cases, technical design / architecture, implementation plan, change requests, work orders /deployments)
- Measure and report performance of products and services process KPI
- Reduce the Time To Market
- unblock several conflicts situations between IT & MKT
- Make a successfully follow up of all SRs
- Insure full objectives alignment between IT & business in term of needs & plan
- Establishing a new process beside the IT Demand Management Department by enhancing the SR Content to avoid having complex flow
- Providing a good visibility to IT & MKT Top Management about the Offer status by Weekly

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الإدارة

Senior Consultant Team Leader ( Zain Operator )

أبريل 2013 - يناير 2015

ZAIN

الرياض، المملكة العربية السعودية

أبريل 2013 - يناير 2015

- Take In Charge VAS Services for ZAIN Operator (4G) (Engineering & OM Part )
- Responsible for All Roaming Services such : NTR, IRTMS, BRG, SCAP, SC&SCA, SCB, NRG, OM
- Responsible for SMSC, Antispam, Charging Gateway, MMSC
- Manage Roaming Team (Consultant Staff)
- Work Closely with Engineering Team and MKT to launch any Offer
- Member of MS Team
- Teach all new staff about some VAS Services
- Participate in Vendor Selection
- Work closely with MKT team for the launch of any Offers & promotion
- Very familiar with Trouble Ticket, Change Request, Preventive maintenance, SR, RFC, Incident Report

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
استشارات

VAS Huawei Consultant ( INWI Operator)

أكتوبر 2011 - مارس 2013

HUAWEI

الدار البيضاء، المغرب

أكتوبر 2011 - مارس 2013

- Take in Charge INWI VAS Services for Engineering, MKT & OM part
- Responsible for CRBT, SMSC &MMSC, Antispam Platform
- Manage a Team of 5 persons (Consultant & Local staff )
- Work closely with the project team on issues related to the project, and shall, when required, assist project members in meetings with the Client/Customer on contract
- Propose and assist the project team in establishing systems and procedures/processes to monitor Client/Customer
- Issue Management & Issue handling & Network Operation & Technical Improvement & Communication internally with customer
- Daily report & Weekly report & Monthly report (Performance Report, Capacity Report, precaution and rectification )
- Preventive Prepare master schedule and change control plan and update regularly.
- Maintenance (system health check, system performance check)
- Deal with unforeseen coordination problems that may arise
- Upgrade & handle all issue related to VAS Services
- Teach all new staff about VAS Services
- Very familiar with Trouble Ticket, Change Request, Preventive maintenance, SR, RFC, Incident Report
- Take in Charge All Marketing & Enginnering Request
- Responsabile for the launch of Any feature (Coordinate with MKT Team)

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الهندسة

VAS Team Leader

فبراير 2006 - أكتوبر 2011

Orascom Telecom Algeria

الجزائر، الجزائر

فبراير 2006 - أكتوبر 2011

-Algerian telecommunications technology Team Leader with 5 years experience in handling VAS Services (Messaging, Voice, Service Enablers, Roaming & SIM Services)

September 2007 - Till date
VAS Team Leader / Messaging & Voice Services
Orascom Telecom Algeria
VAS Department

-Wide experience in Messaging Services (SMSC, MMSC, USSD…)
-Wide experience in Voice&Roaming Services(VMS&MCN, VSMS, OCMP, SimBox, NTR, IRTMS..)
-Almost 5 years knowledge and experience in VAS Services
-Good knowledge and experience in Telecom/GSM Networks (PLMN)
-Knowledge of SS7 Protocols, in TCP/IP, LAN / WAN
-Ethernet protocols: Telnet, FTP, SSH, SMPP/UCP
-Good knowledge in MMSC & SMSC Acision, VSMS Roamware
-Very Good knowledge in USSD Opencode, SMSC Huawei, VMS/MCN Movius, PRBT Huawei
-Study the technical feasibility of new promotion trough USSD channel.
-Lead the team installing USSD and others VAS services as SMSC (Acision & Huawei), Huawei PRBT, MMSC Acision, MCN/VMS Movius, SimBox Roamware….
-Specialized in USSD service/promotion development
-Specialized in SMSC Huawei and PRBT Solution
-Specialized in Missed call Notification & Voice Mail (MCN/VMS)
-Responsible for Enablers Platform as Minute Transfer, MPayment, Mobile Advertising, Automatic Devise Management, SMS Chat, SMS Suite, Scoop & Blackberry Project, Bulk Server
-Manage Roaming Services as IRTMS, NTR, BRG, SC/SCA, OM, LMS (Roamware Suppliers)
-Manage some Voice project as Notify Me, Call screening, IVR (OCMP)

February 2007 - Till September 2007
SIM & Handset Services Engineer
Orascom Telecom Algeria
VAS Engineering Department

February 2006 - Till February 2007
Technical Engineer
Orascom Telecom Algeria
Strategic Planning & Business Development Departement

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الإدارة

التعليم

Science & Tecknologie University Of Houari Boumedian USTHB

فبراير 2006

فبراير 2006

ماجستير، Telecom VAS and IN

الجزائر

im science of computer engineer

Skills

VAS
Expert
VAS
Expert
Consultant Coordination
Expert
Consultant Coordination
Expert
USSD,MMSC
Expert
USSD,MMSC
Expert
SMSC,RBT,VMS/MCN,Roaming Services
Expert
SMSC,RBT,VMS/MCN,Roaming Services
Expert
OCMP,EMM
Intermediate
OCMP,EMM
Intermediate
VAS
Expert
VAS
Expert
Consultant Coordination
Expert
Consultant Coordination
Expert

اللغات

الانجليزية
متمرّس
الفرنسية
متمرّس
العربية
متمرّس

التدريب و الشهادات

الشهادات
DBA 1 & DBA 2
oracle
Aug 2010 - Aug 2010