رباحrabah عودةodeh

1-Managed 5 field experts in delivering

training courses :

2- ERP Info.systems, PMO and Program management, project and risk management, BI and KPI's, 3- Artifical intelligence and neural networks, Cybersecurity in general, Cyber ethical hacking and
incident handling, Cyber detection and intrusion analysis,
4- ITIL and ETOM Frameworks, Information security and ISO27001, IT Auditing (COBIT), Digital
strategy and transformation,
5- Robotics automation, Engineering management,
6- Innovation and excellency, Critical thinking and analyzing problems.
7- Strategic Planning, Prince 2, Python Programming, Innovation and excellency.
Energy and Electrical courses:

• Fundamental of Power System Equipment
• Electrical and fiber optical cabling (FOC)
• PON Passive optical network (FTTH, GPON)
• Solar energy calculations using AI Python jupyter tool
• Energy different calculation of UPS, BATTERIES, BUILDING AND TOWERS, GENERATORS and
Transformers using MS EXCEL, ETAP TOOL and MATLAB.

• Partner with project leads, subject matter experts and department managers to assess needs and
develop strategies to drive business outcomes.

• Collaborate with Subject Matter Experts to conduct learning needs analysis for assigned
businesses, ensuring a business need for training requests.

• Facilitated management training classes
• Followed up with clients to deliver superior customer service.

Summary :
In this role, I was responsible for;
• Responsible for the planning, analysing and design of ERP Info.systems ( CRM solutions using EasyVista, Electronic Permit System for EPC Engineering Companies (onsite and contractirs, height, admin), HR & ACCOUNTING & MM, PAYROLL & DMS, STUDENT Info.systems)

IT CyberSecurity Strategy and Framework 12 Domains, Developing Cybersecurity Training Courses Level 1 and Level 2, Developing Cybersecurity policies and procedures with considerations and action, IT Internal Auditor as per COBIT Standard 39 controls with Audit Plan, Approach, Impact analysis & identify weaknesses and strength points then writing report with recommendation and solutions, Auditoperation, Executive sponsorship, Compliance, Change Management for all Business process redesign, IT, Business, and Organizational changes, ITIL Implementation 27 processes with workshops such as process owner for incident (including investigations and response), problem management, and change management (ITSM). Responsibilities include leadership, facilitation of Change Advisory Board and Technical Peer Review meetings, ITSM Implementation of ITSM metrics and reporting for Change, Incident, Problem, Manage multiple workgroups and committees/teams, Implement communication standards, Provide leadership and oversight of all ITSM related functions, implementation of ITSM strategy, planning, execution, and delivery of ITSM solutions, Organically build and grow the ITSM environment for major IT Dept Systems, Data Centers, Processes and Architecture.

Details :

1-Developing Strategy plan and Risk management for IT Unit.
2. Developing Cybersecurity, CEH Ethical Hacking and Network Security Strategy for Security Center.
3. Developing and Running Training courses for Trainees and Students
(Third and Fourth Years and Master Degree (Cyber security, CEH ethical Hacking, Network and Information Security, Machine Learning and Algorithms, Artificial Intelligence and Neural network, Project and Risk Management) with Course outlines, Workshops, Lectures per Modules, Practice using Different Software’s, Sample case studies and projects, Assignments with Certification Exam.
4. Developing all Policies, Procedures and Processes a per COBIT, ISO27001 and ITIL Frameworks and Standards.
5. Understanding and documenting IT internal controls for organizations’ process/data/workflow.
Designed and implemented security infrastructure consisting of 6 locations, 200 users, 250 computers and a data center that includes over 10 servers. 7. Effectively prepared Workshops and presented large-scale projects to the board of directors. 8. Created computer security policy and disaster recovery procedures. 9. Organized all IT functions around partnerships to better support business unit goals. 10. Managed IT infrastructure including Network LAN, WAN, MPLS Data Network, Data Centers, Disaster Recovery facilities, ERP applications, telecommunications, various third party applications including CRM, Internal reporting, database management and IT help desk. 11. Developed IT standards and policies designed to streamline desktop and software support. 12. University Steering committee to align IT initiatives and improve organizational operations. 13. Vulnerability assessments and management. 14. Develop & deliver General Risk & Compliance practice. 15. Conduct Threat and Vulnerability assessment / Distributed Denial of Service (DDos) tests and security reviews. 16. Deliver Data Protection and privacy assessment and audit practice

1- Setup Full PMO Office with Scope, Deliverables, Budget, Roles, Responsibilities, Processes as per ITIL 5.0 and ETOM Standards, Reports, Templates and all Project Plans (Master, Communication, Resources, Risk, Quality).
2- Project implementation, Workshops, Execution and supervision of OSP including Trenching, laying of cables, Manholes, Hand holes in site.
3- Implementation and customization the necessary of the ERP Info.Systems (Electronic Permit to Work software('PTW') is a cloud-based system for creating and managing Permits to Work across any type of business or work site and View permits on Google Maps & Plot Plans, for all types of hazardous work, such as working at height, confined space entry, hot and cold work, excavations. PTW is used in manufacturing, engineering and construction, logistics, transportation, facilities and property management. The system works on most desktop and mobile devices using wi-fi or mobile networks. Accounting s & HR System DMS, &Payroll Info.systems).
4- Excavation for P.V.C ducts, laying of P.V.C pipes, rehabilitation of trenches, paved roads and asphalt, Manholes on site construction.
5- Preparing Daily, Weekly, Monthly, Risks and issues Report.
6- Civil material testing, Acceptance and man work-ship follow up.
7- Verifying that all civil works are carried out according to agreement action plan and authorizations with contractors, Sigma Standards and ministry of MOICT.
8- Assuring safety measures, Policies, Procedures are compromised during carrying works out and testing cables using OTDR, Auditing with approval of submittals requests.
9- Implementation of Filenet (Document Management System ) P8, Oracle ECM and CMOD Document Management Systems
10- Physical Security and access control system of Data center
10- Working with team members and business Subject Matter Experts (SME’s) from other Project domains, namely Financials, Projects (PPM), Integration, Human Capital Management (HCM) and Change Management
11- Post Implementation Support for Procurement, Financials and Projects
12-Preparation of Bill of Quantities, Electrical and Civil works such as C.C.C (Cross connection cabinet), DB’s, P.V.C, Ducts, Manholes, Hand holes, Cables, Asphalt, and quantity of Tile & Concrete.
13-Ensure that all works comply with the contract specifications. Determining of .B, main cables routes,
14 Choosing type of Manholes and number of ducts, which will be used?

1.Developing, Organizing, Planning, Analyzing and conducting detailed analytical studies to NCCAL including IT Security Strategy, Infrastructure, Budget (CAPEX/OPEX), IT Projects, Data Center and Telecommunication Systems with Equipments
2.define problems, Develop Business Requirements and find solutions with recommendation and report ( AS study-Current Situation, TO BE Study-Future Situation-Technical Requirements ) And assist executive management in taking decisions with regards to Enterprise security architecture TOGAF 9.1
3.Developing all Necessary Organizational /IT/Telecommunication Policies, procedures, presentations and workshops, SLA Service Level Agreements and Service Catalogue,
4.Developing Strategy, RFP, Proposals, BOQ, SLA, Workshops and Contracts with Presentations especially for IT Security management, Collaboration management with solution to IP phones and Unified Communications Manager, Infrastructure management (network LAN and WAN, Data and Disaster recovery centers, SAN storage, IP Telephony…etc),
5.Developing All IT Security and Audit Policies, procedures with processes and Workshops, Recommendations, Report as per ITIL 5.0, ISO27001, COBIT Standards ( 44 Security Controls, Impact Analysis-Weaknesses-Strength-Recommendations-Report-Checklists)
for National Mega Project ( 44 Domains) with workshops and Training as per central E-GOV committee requirements related to Strategy, Project & Risk & PMO Management, DR& BC, Change Management, IT systems, Data center, Applications and projects vulnerability scan Tools, penetration tests and a risk analysis..etc.
6.Managing Projects from Initiating Phase till Closure and Signoff including Security Implementation, a vulnerability scan Tools, penetration tests and a risk analysis
7.Developing all IT and Security Plans (Infrastructure of data center-Systems-Applications-Projects-Databases ) and implementation the latest technologies such as Cloud Computing and Virtualization
8.Applying IT Governance and latest methodologies such as Virtualization and Cloud Computing for Data Center, Clustering, DR and BC …etc
9.Partnered with internal teams to protect employer and client information by the delivery of security analysis, recommendations, projects and compliance methods and practice.
10. Developed and communicated 40+ security standards and policies for global implementation.

As an IT Consultant for Co, and my general responsibilities include, but are not limited to: analyzing requirements (AS & TO BE STUDIES, UML TOOL FLOW DIAGRAMS) and Developing ERP Info.systems, overseeing all IT systems, operations, troubleshooting, updating, and employees. The staff in this department is numbered at about 12, and they all report to me. I ensure that all internal systems are kept at their optimum for employee use..
I have been working in the training industry for the past 8 years part time, first as a trainer and then as a consultant / Sr IT Consultant. My experiences has given me the opportunity to work with a wide variety of Local, regional and international clients proposing consultings and delivering courses with Almasa Company ( Jordan, Iraq, oman, Libya, Qatar), from small businesses to large corporations ( IT & Telecomm companies, Banks, Oil & Gas Companies, Ministries, International organization such as USAID & UNDP. I have worked on projects ranging from one-day workshops to multi-week seminars. I have also had the chance to work with a number of different software programs, including Microsoft Office, Innovation and excellency, critical thinking and problem solving, Artificial Intelligence, Networking and information security, IT Audit, Train the trainers, ITIL and ETOM Frameworks, creativity and leadership, strategy planning, Project and risk management..etc.
My experience with company has also given me the opportunity to work with a wide range of people. I have worked with employees at all levels of their careers, from entry-level workers to senior executives. I have also worked with people from all walks of life, including blue-collar workers and white-collar professionals. This has given me the chance to develop my communication skills and learn how to tailor my approach to each client’s needs. developing training programs, managing staff, leading workshops, facilitating meetings, and creating presentations. I have also gained valuable experience in the areas of leadership, communication, and teamwork.

size of team: 65 employees

Value of IT Projects:15 milion saudi riyals
Value of Telecommunication projects:20 milion saudi riyals
Value of oracle 11i projects:15 milion saudi riyals

Responsibilities included developing full PMO Office, administering full life cycle contract and subcontract management, including pre-award, post-award and closeout activities. Direct actual against forecast reports to owner detailing budgets, timeline and scope. Single point of contact while successfully delivering regional projects in a fast-paced, high functioning environment.

Sole ownership of budget and P&L analysis of $3+ million annual line of business consisting of 7-10 simultaneous projects (75-100 employees).
Established self-driven business objectives resulting in 150% net growth in my territory.
Executed RFP analysis, contract presentation/negotiation & vendor supply management.
Managed multiple project schedules, project financial reports, team evaluation, coaching and mentoring - hiring/firing, training and performance.
Communicated directly with C-level and board of director personnel administering updates, execution and results for every project in my territory.
#1 producer of revenue while exceeding project profitability quotas every year of employment.
Streamlined team processes to improve KPI’s and accuracy to meet service request deadlines.
Oversaw operations of multimedia design department, with responsibility for conducting
Participated in project status / coordination meetings with architects,
Performed risk assessment, create RFP's, service agreements, and participate in and managed
Designed and directed systems installation and integration by subcontractors, including
Increased efficiency and productivity of Multimedia Department by implementing new design
Mediated client and contractor issues, adhering to construction

Others
Develops high-level telecommunications systems and software

Established and maintained all the financial/earned value controls (budgets, actuals,
Exceeded customer service expectations by volunteering to solve a customer’s internal
Volunteered to lead customer’s future monthly production of a government required
Led all financial aspects (budgets, proposals, analysis, and reporting) on a $20M
Coordinated quality reviews of deliverables
Secured resources and personnel for assigned projects
Provided weekly status to management including progress and action plans for addressing risks/issues/changes
Acted as a lead driver of the project success, facilitating the resolution of day-to-day business, technical and general project issues
Created production support documentation
Demonstrated ability to understand and make decisions based on business value

(Setup full PMO Security structure, ISO27001 and COBIT strategy, Workshop, Policies and procedures, Implementation 27 ITIL 5.0 Processes with Balance scorecard andTraining, BC and DC Disaster recovery security strategy and processes, Security and Audit ISO27001, COBITwith training, ETOM Telecommunication processes (from level 1 to level 6), TAM, KPI’s, TOGAF, ISO20000 service managements (13 processes)For Banks, Oil& petroleum co, Telecommunication co, Ministries, IT Co., Hospitals..etc

Size of team:20 employees
Value of projects:25 milion Saudi riyals

•Development All policies, procedures, Audit and secuity strategy, full RFP and proposals forsecurity, Audit and data center infrastructure and deliver technology resources to development projects, perform technology assessments to enhance operations and standardize services. Develop standard software and hardware platforms and training programs.Recruited, hired and motivated staff of senior management in the development and enrichment of technical and business programs
•Analysis Security Business and technical requirements Architectrure especially for BIT and infrastructure, Risk management as per SOA And TOGAF 9.1 Standards
•Analysis BCP Business continuity planning and DR, Information and Organization security, Asset Management, Virtualization and cloud computing (Data center Infrastructure)..Etc.
•Developing and creating 27 ITIL 5.0 Processes, ETOM Processes, Service catalogues and its relation with other processes.
•Auditing and Developing 34 Audit control objectives with Impact analysis, Weakness and strength points, risk analysis, recommendations as per COBIT Standard and Developing KPI’s (Technical, Functional, Performance Metrics), (SLA-Internal and External ) and Operation Level Agreement
•Evaluate and plan hardware and software, licenses, storages. And security. And Meet quality and performance KPI

Projects:-

1.MOBILY and STC - Saudi Telecommunication Co and King Saud University Hospitals
2.Alinma Bank, Riyadh Bank
3.SATORP-Saudi Aramco Petrochemical and Refining, TASNEE Industry Co
4.Ministry of Defence and MOF

1-Developing Telecomm strategies and Roadmaps, Plans, Workshops, Managed numerous telecom projects from Initiating till close off for FTTH, OSP, GPON, KPI's..etc projects.

2-Setup full PMO Office, Developed KPI's and risks with workshops, Telecom ETOM Processes from level 1 to 6, CAPEX/OPEX, engagements from
start to finish; including gathering of records, bill analysis, contract negotiation, 3-Developing and presenting cost-saving recommendations, implementation of recommendations, change
management and post implementation technical support.
4- Developed managed services program and managed the technical team supporting Fortune 1000 client service issues.
5- Maintained vendor database for each active client.

6- Performed detailed analysis of situation (AS IS, TO BE ), Business case, current client
configurations and optimized them to be more efficient for less cost.
7- Directed invoice analysis and implementation of cost savings recommendations to clients.
8- Managed entire project life cycle for on time completion of client engagements.
9- Worked with carriers to correct billing discrepancies and negotiated refunds.
10- Helped develop and build a
family business from a start up to a 7 employee organization with over 250 clients.
11- Managed 15 employees plus subcontractors on several large implementation projects.

Others

Achieved Projects during my work Period in CSC till now under STC as Sr Telecomm consultant

1. FDTs Cabinets (FTTH projects in all Riyadh regions) are around 40 FDTs
2. KA Projects (VIP Customer Fiber Optic Connectivity) are around 120 Sites
3. FTTM projects (GSM Sites Fiber Optic Connectivity) are around 150 Sites
4. MSAN EXCH (MSANs Connectivity between Riyadh EXCHANGES) are around 45 Sites
5. Junction Projects (make links between Riyadh EXCHANGES and SA-Main Data Centers)are around 75 Sites.
6. Zain Projects (make connectivity between Zain GSM Sites and ZAIN Main Core 1, 2, 3 and 4) around
25 Sites.

Roles and Responsibilities during my Work period in CSC

1. Supervising Project Team of implementation of FTTX and OSP projects from Initiating,
planning, designing till implementation and closure phase
2. Monitoring of Monthly Target achievement, and prepare monthly status/progress report on
progress of the project including issues and risks and action
3. Prepare a project and action plans monthly for the installation and implementation of all
over the project..
4. Monitoring project implementation and installation as per Drawing and standards.
5. Business development with future clients who could benefit from our products and service.
6. Coordinate with Customers and other Subcontractors to make sure Projects on Right Track.
7. Guide the team and carry the overall responsibility for the task fulfilment.
8. Set objectives and priorities for the execution of work in line with the project scope and
Client’s requirements
9. Ensure a detailed Project Plan and necessary and satisfactory project procedures are
established to direct all project work in order to maintain timely execution and quality of work.
10. Monitor project progress and proactively.
11. Coordinate project activities with all involved departments
12. Supervise work results and compare results with guidelines and project plans. .
13. Ensure that results are compiled, documented and forwarded to Client in required format,
quantity and quality, and ensure timely and correct presentation and explanation of results.
14. Have good experience for Supervising on Fiber Optics testing Projects
15. Have very good knowledge for STC infrastructure ( connectivity for networks, MHs and Splicing Points)
16. Have good knowledge for STC Software’s ( ISOW-NPTS- NFTS-PMCS)
17. Have Excellent knowledge for ERP Software
18. Hold regular project progress review and coordination meetings with key project team members, with Contractors.

King Saud University and King AbdulAziz Hospitals:
Size of team:25 employees
Value of projects:30 milion saudi riyal

• Developing full and setup PMO Office and Developed three-year IT road-maps underpinning business strategy.
Directing and guiding staff and assistant project managers
• Recommending the cancellation of projects, and the initiation of new projects all within existing programmes
• Involved in the end to end management of a project
• Initiating the introduction of new project processes
• Ensuring that strategic projects are set up to align to the business strategy
• Defining the set-up of an allocated strategic project structure
• Delivering Status/progress report and resolve issues with action, complex programmes across organizational boundaries where there are significant benefits and risks at stake
• Influencing program roadmaps and technical teams.

ORACLE ERP

•Implementation AP, AR, GL, FA and iProcurement modules in Oracle ERP
•Conduct design workshops and functional process workshops in all financial areas
•Provide status and issue reports to the Project Manager on a regular basis
•Develop end-user documentation and training materials
•Define testing scenarios and develop test scripts
•Manage a volume business i.e. many deals in a given period. Fusion CRM internal tool is used to follow up opportunities
•Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
•Identify functionality gaps and develop solutions to them

ORACLE ERP FINANCIAL

•Identify functionality gaps and develop solutions to them
•Write business requirement documents for reports, interfaces, data conversions and application extensions
•Support clients with the execution of test scripts
•Implementation business processes in finance and accounting including general ledger, accounts receivable, accounts payable, purchasing, intercompany accounting, tax, fixed assets and cash management
•Implementation full cycle end to end of supply chain SCM and manufacturing modules as to their impact on accounting transactions
•functional Oracle Financials implementation as a solution architect/finance lead

1.Developing IT Strategy, Setup and Manage full PMO Office with roles, responsibilities, forms, reports and processes


2-Identify functionality gaps and develop solutions to them
3-Write business requirement documents for reports, interfaces, data conversions and application extensions
4-Support clients with the execution of test scripts
5-Implementation business processes in finance and accounting including general ledger, accounts receivable, accounts payable, purchasing, intercompany accounting, tax, fixed assets and cash management
6-Implementation full cycle end to end of supply chain SCM and manufacturing modules as to their impact on accounting transactions
7-functional Oracle Financials implementation as a solution architect/finance lead

PROJETCS

2.Developing E-LEARNING WORKSHOPOS, RFP, SolutionArchitecture and E-STUDIO
3.Business Process Re- Engineering for ICT Governance and ECM Enterprise content management system, SharePoint
4.Developing a new BC & DR disaster recovery center with TOGAF Architecture, RFP and Proposals,
5.Developing IT Strategy and Transformation, Mobile and Internet BANKING Systems, DMS-Document Management System (FILENET), ESRIGIS (AVL, FLEET Management Systems with analysis and Solution Architecture
6.Implementation Oracle 11I HRMS & FINANCIAL Applications 11I (GL, PAYROLL, AP, AR, HRMS, Billing, CRM, FIXED ASSEST), Implementation RFID, ESRIGIS AVL automatic vehicle location and Fleet Management systems


ORACLE FUNCTIONAL EBS / CLOUD ERP CONSULTANT

•Interact with the technical project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
•Manage multiple clients and issues
•Define testing scenarios and develop test scripts
•Develop end-user documentation and training materials
•Work with Oracle online support to research and resolve application issues

•Support clients with the execution of test scripts
•Analyze client-reported Oracle Financials, Supply Chain, Manufacturing, CRM or Projects issues, and resolve them in a timely and professional manner. Some issues can be very complex

on DMS-FILENET Document management system
for Banks, Oil and petroleum co (KPNC-Kuwait Petroleum co, Qatar PETROLEUM, ARAMCO, SABIC), Telecommunication co (STC-ZAIN-MOBILY) and Ministries

Projects And Accomplishments of DMS Document Management System (File net, Docuware) for :
•KNPC Kuwait Petroleum Co, SABIC and QP-Petroleum Co.-kuwait+Qatar
•Developing RFP, PROPOSALS, WORKSHOPOS and PRESENTATIONS
•Telecomm. Company-Kuwait-MTC& NT
•K.S.A-STC-Saudi Telecomm Co
•Ministry of Planning, justice, criminal investigation,
•Ministry of interior affairs, and foreign affairs-Kuwait Qatar and Saudi Arabia
•Burgan and Central Bank of Kuwait

Quality Assurance

•creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives
Are met and that the solution works as expected.
•Testing of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems
•To make sure that testing is well defined, planned and executed
8- Others