Senior operation executive
Steady Routes
مجموع سنوات الخبرة :16 years, 0 أشهر
• Attracting potential customers by answering product and service questions; suggesting information about the services offered at SWEX.
• Maintains customer records by updating account information.
• Managing and Assigning Cases to the various teams so that work is done efficiently
• Managing customer complaints and allowing accessibility to change in thoughts about the company and the way it works.
• Resolving product or service problems by clarifying customer issues; determining the cause of the problem; selecting and explaining the best solution to solve the issue, expediting corrections or adjustments; following up to ensure complete resolution.
• Calculated chargeable amount of the goods and allowing rates for customer profits thereby inhibiting more trust and care for future, which allowed the customers to choose Swex as their total transportation solution partner.
• Work within time specifications so that the service level isn’t degraded and all the cases in the pool are cleared so that the relevant teams can complete the further procedures which allowed complete customer satisfaction.
• Prepared reports for teams with pending assignments and set reminders for work completion so that the overall performance is monitored by their respective teams.
• Contributed to the team in all aspects to accomplish team targets with results proven well with the organization.
• Generated reports for better team implementation and utilizations of resources for further development minimizing errors.
• Working on weekly reports for better employee assessment.
• Handling pickup & delivery inquires on the info systems for the company.
• Understanding the customer’s issue and delivering a true value for money for the services they use with the company
• Worked in a team and understand the effective value of team work and divide the capabilities amongst the members to allow the best.
• Imported and downloaded all incoming customer orders, catalog requests, and customer service requests various sales channels using the Internet and associated interfaces and company database systems.
• Perform a variety of fulfillment duties such as pulling customer orders, checking orders, packing/assembling orders, and labeling packages.
• Verify quantity, weight, and accuracy of items to stated identifications.
• Check orders for accuracy and completeness, such as matching shipping label with invoice number.
• Ensured all customer orders are pre-paid prior to release for shipment
• Updated Merchandising staff regarding inventory, backorder, and general product status
• Lead the execution of the opening of a fulfillment center
• Worked with Marketing for the delivery of all advertising and trade show materials to meet deadlines and customer requirements
• Monitored inventory count levels of all supplies and equipment
• Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
As a senior operation i handle ground couriers with deliveries and pick up issues, communicating with different origins and destinations, handling customers complains, communicating with HR for couriers vacations, arranging urgent deliveries & pick ups, handling area leaders.daily reporting to management about progress performance, working with team
Registrations, Agreements, Cargo Airlines Contracts, Customs Clearance, Brokerage, Saudi EDI, GACA, IATA, Postal Licenses, Line Haul & Operations Setup, Ground Handling, Client Agreements Etc