Azib Aqeel

• Lead service operations for Abbott and Roche diagnostic analyzers across Karachi and Islamabad, providing 24/7
technical support and ensuring optimal equipment uptime.
• Supervise installation, de-installation, calibration, and technical training for hospital staff at multiple sites.
• Maintain PPM schedules, spare parts inventory, complaint logs, and customer history to minimize downtime and
ensure compliance.
• Manage a regional team of engineers, handle escalated service requests, and plan urgent nationwide visits.
• Represent the company in vendor meetings with Roche and Abbott, aligning service strategies and enhancing
partnerships.
• Developed a Service Operations Handling Module with IT, shifting from manual tracking to a digital system,
which reduced complaint resolution delays, improved spare parts and engineer tracking.

Achievements
• Expanded the service team from 3 to 9 engineers, improving coverage and response times.
• Successfully deployed a multi-site diagnostic project with Abbott Chemistry, Immunoassay, and Hematology
analyzers across Karachi and Islamabad.
• Achieved 100% compliance with preventive maintenance schedules, reducing downtime by 80%.

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• Conducted yearly preventive and quarterly maintenance of Roche and Abbott analyzers.
• Managed and transitioned hematology operations for Ainjee Diagnostics, ensuring uninterrupted services.
• Performed advanced troubleshooting and parts replacement across laboratory instruments.
• Provided monthly follow-ups with customers, enhancing service experience and satisfaction.
• Mentored junior engineers, improving team capabilities and service quality

• Installed, calibrated, and maintained Sysmex Core Lab Instruments and 3-5-7-Part Hematology Analyzers.
• Provided remote and on-site technical support after hours to minimize downtime.
• Trained laboratory staff on instrument usage and preventive maintenance.

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• Independently handled installation, calibration, and troubleshooting of Roche and Abbott analyzers.
• Managed service documentation and resolution tracking to ensure compliance.
• Provided on-call support and collaborated on complex troubleshooting with senior engineers

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• Learned POCT Roche products and assisted in installation, calibration, and troubleshooting.
• Supported senior engineers and maintained service reports and logs.

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• Carried out preventive maintenance (PPM) on biomedical and diagnostic equipment.
• Supported installations and calibration in multiple hospital units.

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• Assisted in installation, calibration, and preventive maintenance of immunoassay analyzers.
• Supported troubleshooting and repair of diagnostic instruments to reduce downtime.

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• Assisted in operation, maintenance, and troubleshooting of biomedical equipment.
• Observed hospital departments to understand workflows and equipment applications.