Senior Consultant
Subex
Total years of experience :9 years, 1 Months
• Designing business/technical proposals for enterprise clients RFP requests based on requirement
• Conducting process reviews and risk based internal audits for leading telecom service providers across Globe
• Handled various consulting engagements for clients across middle east, Africa, APAC, & South America region to provide assurance on processes, revenue reporting, risk assurance, and fraud management
• One of the driving minds for implementation of automated business intelligence solutions to minimize manual intervention in reporting of enterprise level cost, revenue and margin insights.
• Performed key activities as part of engagements deliverables such as coverage assessments, control effectiveness assessments, maturity assessments and provided detail recommendation
• Conducted detailed requirement gatherings session with clients and translated clients’ requirements into business and functional design documents for development
• Successfully handled a 5-month engagement for a leading telecom operator in Chile, conducted process reviews and helped them in developing goal, strategy, charter, and control matrix
• For a leading operator in Singapore, provided migration assurance for their BSS platform migration to ensure smooth and accurate migration of their customers data onto new Kenan platform
• Assisted leading operator in middle- east and Thailand to evaluate their current RAFM controls, and provide recommendation based on TM forum guidelines and industry benchmarking
• Experienced in several telecom OSS/BSS leading systems as CBS, Kenan, ORMS, Huawei
• Leading a group of 4 analyst for analysis and assessment as part of enterprise management
• Helped in identifying revenue loss through incorrect billing or insufficient data management
within the billing tools.
• Worked with local business and sales to define contract agreement adherence and controls
at the customer acquisition level to avoid insufficient data capturing resulting in revenue loss.
• Commercial clause reviews & rectification for pricing, indexation, age debt etc.
• Notable contracts reviewed - KPMG, EY, Nomura, Tech M, IBM, Goldman Sachs & others.
• Performing UAT (User Acceptance Testing)
• Cost and Services reconciliation with monitoring reports.
• Managing and covering client queries for compliance adherence and as per the rules of UK regulatory bodies like Ofcom, Ombudsman, SOX.
• Handled enterprise clients for their product pricing and billing.
• Providing operational insight with the overall average query trends.
• Tariff generations, on sales and managing their bills and accounts.
• Defining pricing standards for products
• Executed billing tasks and recorded information in company databases.
• Processing statement of accounts, invoice, credit/refunds.