Human Resources & Operations Manager
Aquaterra Energy
مجموع سنوات الخبرة :14 years, 0 أشهر
- Ensure all test candidates receive exemplary customer experience at every contact point before, during & after sitting the IELTS test.
- Deal with customer inquiries and ensure a peak level of service delivery.
-Managing testing day operations & compliance with the established guidelines of test operation & management as prescribed by the IELTS policy & procedures
- Ensure requirements of test venue
-Stock control management
- Manage test marking operations.
- Assist in development of IELTS marketing budget
- Generate test reports.
- Keep up-to-date records for workflow & procedures.
- Responsible for IELTS Financial activities and expenditures.
- Distribute marketing Budget according to needs quarterly.
- Financial analysis / monthly revenue.
- Manage Examiner's allocation and develop payroll whenever requested from Management.
- IELTS Certified clerical marker
- Assist launching of new Test Centres.
- Offsite testing Operations Manager.
- Managing and monitoring IELTS cash flow forecast.
- Develop Marketing Plan for Different Geographical regions according to cultural variances.
- Perform Internal Audits to ensure a desired level of compliance.
- Quality Assurance Management.
- Develop Employee performance report including areas that need improvement, and advise of best training tool according to employee's personality, Education and Readiness.
* Handling Customer complains / Managing Exceptions to satisfy non happy customers. ( Handling all kinds of Escalations)
* Implementing HR Employee/ Talent management Techniques and plans in order to improve team level performance ( such plans submitted to supervisor in order to implement)
* Future recovery plan ( submitted to team supervisor) in case team level dropped according to customer surveys. such as :- Off cue activities, training, Mentoring new comers and advising them to be more effective on calls with customers by listening live to their calls.
* From an Organizational Development aspect, discussions held with supervisor to implement an internal team competition which is a smaller sample of engagement to ensure the achievement of the company's overall objective, as our role from our team which is one of the teams in the UK account.
* Preparing Contracts With Clients to sign in for Deals.
* Monitoring all Activities in Alex/ Damietta Port while unloading ships
* Scheduling Board meetings and highlighting topics to be discussed.
* Attending meetings and Helped for translation English to Arabic Oral and written.
N.B: Family Business
Worked as a recruitment specialist in the HR Department in the Head Office of HSBC- Cairo- Egypt
* Handling Admission Tests Aptitude and IQ Tests.
* Updating Sheets for replacements/ Hiring.
* Analyzing Job Description/ Job Analysis.
* Handling Posts of new Vacancies in the internal Vacancy system for internal employees.
* Managing and updating staff profiles includes ( Date of joining, transfers inside the bank and Yearly Appraisals)
*Screening Cvs To ensure candidates contacted for the first level of the recruitment process the Testing & selection, matches the required specification of the Job according to the job description and job specifications.
*Filling applications including testing score to create a database of choice when vacancies needed to be fulfilled.
* Following on Recruitment process
* Scheduling interviews
* Reviewing Job analysis/ Job Description
* Reviewing and filling applications and papers.
* Following with new Comers Documents needed.
*updating sheets for replacements and new Hiring.