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تم إلغاء حظر المستخدم بنجاح
حمزه عبدالوهاب , Help Desk & IT Support (Metro Project)

حمزه عبدالوهاب

Help Desk & IT Support (Metro Project)·2A Tech

المملكة العربية السعودية

بكالوريوس, Technology

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 5 أشهر

Help Desk & IT Support (Metro Project)

يناير 2023 - حتى الآن

2A Tech

الرياض، المملكة العربية السعودية

يناير 2023 - حتى الآن

• IT support SCADA BMS systems during metro dynamic testing. Troubleshoot network and infrastructure technical
مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Technician

يناير 2020 - حتى الآن

Skynet Networks

الرياض، المملكة العربية السعودية

يناير 2020 - حتى الآن

• Provided IT support for Microsoft 365, Active Directory, and VPN.
• Managed network infrastructure, including switches, routers, and IT cabinets.
• Resolved service requests in a timely manner, improving issue resolution time
by 30%.
• Built and deployed new PCs, laptops, and smartphones for users.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

it sales

يناير 2020 - حتى الآن

2A Tech

الرياض، المملكة العربية السعودية

يناير 2020 - حتى الآن

work in 2A Tech Riyadh metro
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Virtual University of Pakistan

يناير 2024

يناير 2024

بكالوريوس، Technology

باكستان

المعدل التراكمي (نقاط): 2 من 4

المعدل التراكمي (نقاط): 2 من 4

Networking Fundamentals OSI Model: Understand the 7 layers (Physical, Data Link, Network, Transport, Session, Presentation, Application). TCP/IP Protocol Suite: Knowledge of core protocols like TCP, UDP, IP, etc. IP Addressing: Understanding of IPv4 and IPv6, subnetting, and network address classes. Routing and Switching: Basic knowledge of routers, switches, VLANs, routing protocols ● Basic Hardware Knowledge Networking Devices: Familiarity with routers, switches, hubs, modems, firewalls, and access points. Cabling and Connectors: Knowledge of different cable types (Ethernet, fiber optic) and connectors (RJ45, SFP). ● Network Configuration Configuring Routers and Switches: Basic configuration of devices to route and switch traffic in practice lab using Cisco Packet Tracer. Command-Line Interface (CLI): Familiarity with CLI commands on Cisco devices (like Cisco IOS). ● Network Security Basics Firewalls: Basic understanding of firewalls, NAT, and access control lists (ACLs). VPNs and Encryption: Knowledge of how Virtual Private Networks and encryption protocols (e.g., SSL/TLS) work. ● Troubleshooting Ping, Traceroute, and Telnet: Tools used for diagnosing connectivity issues in practice labs using Cisco Packet Tracer. ● Operating Systems Linux/Unix/Windows Servers: Basic understanding of how networks are managed on different operating systems. ● Remote Access & Monitoring Comfortable using Remote Desktop, TeamViewer, and AnyDesk ● Hardware & Software Installation/Maintenance Installation, configuration, and routine maintenance of desktops, laptops, mobile devices, and enterprise software.

Government Polytechnic Institute Timergara

يناير 2017

يناير 2017

بكالوريوس، (Civil)

باكستان

المعدل التراكمي (نقاط): 2 من 4

المعدل التراكمي (نقاط): 2 من 4

Networking Fundamentals OSI Model: Understand the 7 layers (Physical, Data Link, Network, Transport, Session, Presentation, Application). TCP/IP Protocol Suite: Knowledge of core protocols like TCP, UDP, IP, etc. IP Addressing: Understanding of IPv4 and IPv6, subnetting, and network address classes. Routing and Switching: Basic knowledge of routers, switches, VLANs, routing protocols ● Basic Hardware Knowledge Networking Devices: Familiarity with routers, switches, hubs, modems, firewalls, and access points. Cabling and Connectors: Knowledge of different cable types (Ethernet, fiber optic) and connectors (RJ45, SFP). ● Network Configuration Configuring Routers and Switches: Basic configuration of devices to route and switch traffic in practice lab using Cisco Packet Tracer. Command-Line Interface (CLI): Familiarity with CLI commands on Cisco devices (like Cisco IOS). ● Network Security Basics Firewalls: Basic understanding of firewalls, NAT, and access control lists (ACLs). VPNs and Encryption: Knowledge of how Virtual Private Networks and encryption protocols (e.g., SSL/TLS) work. ● Troubleshooting Ping, Traceroute, and Telnet: Tools used for diagnosing connectivity issues in practice labs using Cisco Packet Tracer. ● Operating Systems Linux/Unix/Windows Servers: Basic understanding of how networks are managed on different operating systems. ● Remote Access & Monitoring Comfortable using Remote Desktop, TeamViewer, and AnyDesk ● Hardware & Software Installation/Maintenance Installation, configuration, and routine maintenance of desktops, laptops, mobile devices, and enterprise software.

Skills

IT HelpDesk
Expert
IT HelpDesk
Expert
Switchboard Operator
Expert
Switchboard Operator
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Social Networking
Expert
Social Networking
Expert
PC Networking
Expert
PC Networking
Expert
Business Development
Expert
Business Development
Expert
Cloud Computing
Expert
Cloud Computing
Expert
Risk Assessment
Expert
Risk Assessment
Expert
Sales
Expert
Sales
Expert
Finance
Expert
Finance
Expert
Cost Accounting
Expert
Cost Accounting
Expert
Administration
Intermediate
Administration
Intermediate
Auditing
Intermediate
Auditing
Intermediate
Marketing
Expert
Marketing
Expert
Salary Review
Expert
Salary Review
Expert
Budgeting
Expert
Budgeting
Expert
CCTV
Expert
CCTV
Expert
Network Design
Expert
Network Design
Expert
Inspection
Expert
Inspection
Expert
IP
Expert
IP
Expert
Operation
Expert
Operation
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
HSE
Expert
HSE
Expert
Structural Design
Expert
Structural Design
Expert
Structural Analysis
Expert
Structural Analysis
Expert
operations
Expert
operations
Expert
Risk
Expert
Risk
Expert
Structural
Expert
Structural
Expert
Steel Structures
Expert
Steel Structures
Expert
Supervising
Expert
Supervising
Expert
Banking
Expert
Banking
Expert
NLP
Expert
NLP
Expert
Computer Vision
Expert
Computer Vision
Expert
Artificial Intelligence
Expert
Artificial Intelligence
Expert
Production
Intermediate
Production
Intermediate
SQL
Expert
SQL
Expert
Marketing Management
Beginner
Marketing Management
Beginner
Data Analysis
Expert
Data Analysis
Expert
Natural Language Processing
Expert
Natural Language Processing
Expert
Machine Learning
Expert
Machine Learning
Expert
Python
Expert
Python
Expert
Sales Management
Beginner
Sales Management
Beginner
Road
Intermediate
Road
Intermediate
Highways
Intermediate
Highways
Intermediate
Roadway Design
Beginner
Roadway Design
Beginner
Sales Growth
Intermediate
Sales Growth
Intermediate
Oracle
Expert
Oracle
Expert
IT Management
Expert
IT Management
Expert
IT Project Management
Expert
IT Project Management
Expert
Negotiation
Expert
Negotiation
Expert
Teamwork
Expert
Teamwork
Expert
STAAD
Intermediate
STAAD
Intermediate
Payroll
Expert
Payroll
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Electrical Engineering
Intermediate
Electrical Engineering
Intermediate
ETABS
Intermediate
ETABS
Intermediate
Electrical Engineer
Intermediate
Electrical Engineer
Intermediate
Electrical Maintenance
Intermediate
Electrical Maintenance
Intermediate
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Commissioning
Intermediate
Commissioning
Intermediate
Social Media Marketing
Expert
Social Media Marketing
Expert
Purchasing
Intermediate
Purchasing
Intermediate
Supply Chain Management
Intermediate
Supply Chain Management
Intermediate
Minutes
Intermediate
Minutes
Intermediate
DevOps
Expert
DevOps
Expert
Linux
Expert
Linux
Expert
Procurement
Intermediate
Procurement
Intermediate
Windows Azure
Expert
Windows Azure
Expert
Git
Expert
Git
Expert
Kubernetes
Expert
Kubernetes
Expert
Automation
Expert
Automation
Expert
AWS
Expert
AWS
Expert
Public Relations
Intermediate
Public Relations
Intermediate
Construction
Expert
Construction
Expert
Testing
Expert
Testing
Expert
Enterprise Management
Expert
Enterprise Management
Expert
Plan Execution
Expert
Plan Execution
Expert
Secretarial
Expert
Secretarial
Expert
Backend
Intermediate
Backend
Intermediate
Laravel
Intermediate
Laravel
Intermediate
PHP
Intermediate
PHP
Intermediate
Java
Expert
Java
Expert
Architecture
Intermediate
Architecture
Intermediate
Revit
Beginner
Revit
Beginner
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
3D Studio Max
Intermediate
3D Studio Max
Intermediate
Architectural Design
Intermediate
Architectural Design
Intermediate
SketchUp
Intermediate
SketchUp
Intermediate
Interior Design
Beginner
Interior Design
Beginner
Fire Safety
Expert
Fire Safety
Expert
Site Inspection
Expert
Site Inspection
Expert
Safety Audits
Expert
Safety Audits
Expert
Office Management
Expert
Office Management
Expert
SAP
Expert
SAP
Expert
Financial Analysis
Expert
Financial Analysis
Expert
Financial Reporting
Expert
Financial Reporting
Expert
Health
Expert
Health
Expert
Safety
Expert
Safety
Expert
Finishes
Intermediate
Finishes
Intermediate
Buildings Supervisor
Intermediate
Buildings Supervisor
Intermediate
Blueprint Reading
Intermediate
Blueprint Reading
Intermediate
Faux Finishes
Intermediate
Faux Finishes
Intermediate
Site Supervision
Expert
Site Supervision
Expert
Manufacturing
Intermediate
Manufacturing
Intermediate
Production Management
Intermediate
Production Management
Intermediate
Factory
Intermediate
Factory
Intermediate
Document Control
Expert
Document Control
Expert
Documentation
Expert
Documentation
Expert
Transportation
Intermediate
Transportation
Intermediate
Fleet Management
Intermediate
Fleet Management
Intermediate
Logistics
Intermediate
Logistics
Intermediate
IT Infrastructure
Expert
IT Infrastructure
Expert
Windows Server
Expert
Windows Server
Expert
Software Development
Expert
Software Development
Expert
Internal Controls
Expert
Internal Controls
Expert
Driving
Expert
Driving
Expert
Communications
Expert
Communications
Expert
Construction & Property
Expert
Construction & Property
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Cost Control
Expert
Cost Control
Expert
NDT
Expert
NDT
Expert
Quality Assurance
Expert
Quality Assurance
Expert
QA QC Engineering
Expert
QA QC Engineering
Expert
Quality Control
Expert
Quality Control
Expert
Leadership
Expert
Leadership
Expert
QC
Expert
QC
Expert
Quality Inspection
Expert
Quality Inspection
Expert
Front Office
Intermediate
Front Office
Intermediate
Data Input
Intermediate
Data Input
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Customer Care
Beginner
Customer Care
Beginner
Problem Solving
Intermediate
Problem Solving
Intermediate
Key Account Management
Expert
Key Account Management
Expert
Network Administration
Expert
Network Administration
Expert
WAN
Expert
WAN
Expert
SAP ERP
Expert
SAP ERP
Expert
Integration
Expert
Integration
Expert
SAP HR
Expert
SAP HR
Expert
ERP
Expert
ERP
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
CISCO SECURE VIRTUAL PRIVATE NETWORK
Expert
CISCO SECURE VIRTUAL PRIVATE NETWORK
Expert
HARDWARE TROUBLESHOOTING
Expert
HARDWARE TROUBLESHOOTING
Expert
HELP DESK SUPPORT
Expert
HELP DESK SUPPORT
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
MICROSOFT 365
Expert
MICROSOFT 365
Expert
PROFESSIONAL NETWORKING
Expert
PROFESSIONAL NETWORKING
Expert
SYSTEM ADMINISTRATION
Expert
SYSTEM ADMINISTRATION
Expert
VIRTUAL PRIVATE NETWORKS VPN
Expert
VIRTUAL PRIVATE NETWORKS VPN
Expert
Software Project Management
Expert
Software Project Management
Expert
NodeJS
Intermediate
NodeJS
Intermediate
MongoDB
Intermediate
MongoDB
Intermediate
Agile Project Management
Expert
Agile Project Management
Expert
React redux
Intermediate
React redux
Intermediate
Front end Development
Expert
Front end Development
Expert
Web Development
Expert
Web Development
Expert
JavaScript
Expert
JavaScript
Expert
AngularJS
Expert
AngularJS
Expert
Materials
Intermediate
Materials
Intermediate
MS Project
Expert
MS Project
Expert
Project Management
Expert
Project Management
Expert
Planning
Expert
Planning
Expert
Engineering
Expert
Engineering
Expert
Construction Management
Expert
Construction Management
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
AutoCAD
Expert
AutoCAD
Expert
Civil Engineering
Expert
Civil Engineering
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Technical Support
Expert
Technical Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Hardware
Expert
Hardware
Expert
Desktop Support
Expert
Desktop Support
Expert
Science
Expert
Science
Expert
Team Management
Expert
Team Management
Expert
Facility Operations
Expert
Facility Operations
Expert
Facility Management
Expert
Facility Management
Expert
Customer Service
Expert
Customer Service
Expert
civil engineer
Expert
civil engineer
Expert
Employee Relations
Expert
Employee Relations
Expert
HR Management
Expert
HR Management
Expert
Civil
Expert
Civil
Expert
Site Engineering
Expert
Site Engineering
Expert
Quantity Surveying
Expert
Quantity Surveying
Expert
Training
Expert
Training
Expert
Data Entry
Expert
Data Entry
Expert
Preparation
Expert
Preparation
Expert
Accounting
Expert
Accounting
Expert
IT
Expert
IT
Expert
CCNA
Expert
CCNA
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Installation
Expert
Installation
Expert
ITIL
Expert
ITIL
Expert
Call Center
Expert
Call Center
Expert
Program Management
Expert
Program Management
Expert
Quality
Expert
Quality
Expert
Earthworks
Expert
Earthworks
Expert
Cashiering
Expert
Cashiering
Expert
Troubleshooting
Intermediate
Troubleshooting
Intermediate
Cashier
Expert
Cashier
Expert
Air Conditioning
Expert
Air Conditioning
Expert
Maintenance
Expert
Maintenance
Expert
SEO
Expert
SEO
Expert
HVAC
Expert
HVAC
Expert
Electrical
Intermediate
Electrical
Intermediate
Refrigeration
Expert
Refrigeration
Expert
Chillers
Intermediate
Chillers
Intermediate
MEP
Expert
MEP
Expert
Graphic Design
Expert
Graphic Design
Expert
Social Media
Expert
Social Media
Expert
Google Adwords
Expert
Google Adwords
Expert
Restaurants Management
Intermediate
Restaurants Management
Intermediate
Organization
Beginner
Organization
Beginner
Piping
Expert
Piping
Expert
Welding Inspection
Expert
Welding Inspection
Expert
Food Safety
Expert
Food Safety
Expert
Training Plans
Expert
Training Plans
Expert
Facilities
Expert
Facilities
Expert
Property Management
Expert
Property Management
Expert
Network Security
Expert
Network Security
Expert
IP Networking
Expert
IP Networking
Expert
Interior Architecture
Expert
Interior Architecture
Expert
Fit out
Expert
Fit out
Expert
Joinery
Expert
Joinery
Expert

اللغات

الانجليزية

متمرّس

العربية

متوسط

الأوردو

اللغة الأم

الهندية

متمرّس

الباشتو

اللغة الأم

التدريب و الشهادات

الشهادات
Google IT Support Professional Certificate

الهوايات والاهتمامات

Help Desk Specialist

Networking Fundamentals OSI Model: Understand the 7 layers (Physical, Data Link, Network, Transport, Session, Presentation, Application). TCP/IP Protocol Suite: Knowledge of core protocols like TCP, UDP, IP, etc. IP Addressing: Understanding of IPv4 and IPv6, subnetting, and network address sale engineer cctv controller