IT Manager
Parsons International
Total years of experience :16 years, 10 Months
• Manage and execute projects to insure all stakeholders are aligned with schedule, scope, and budget.
• Track project milestones and deliverables, communicating with vendors and third-parties as necessary to keep them abreast of the project’s progress.
• Collect and summarize information in preparation for creating and submitting status reports.
• Developed and analyzed plans for monitoring cost benefits and returns on investments.
• Recruited, interviewed, and hired contractors and employees to work on IT projects.
• Developed annual budgets for new and ongoing IT projects and ensured operation within parameters.
• Managing and supervising a team of 30 IT employees from different sections.
Major Roles:
•Interact with ADM business units for all related tasks/activities to facilitate the delivery of IT projects/services for the concerned department.
•Propose new projects that will enrich users experience, enhance their efficiency and simplify their work.
•Work with all IT teams to plan and execute enhancements projects
•Coordinate with IT procurement on projects’ RFPs, awarding, funds and payments
•Develop project plans, charters and report on projects’ progress to PMO.
•Coordinate with all project’s internal and external stake holders.
Major Projects:
•Converting Physical Server infrastructure to 100% virtualized environment
•Designing and implementing LANDesk Service Manager.
•Zero-Touch Windows 7 deployment via SCCM 2012.
•Designing and implementing Managed Print Services (decreasing printers from 1100 to 450).
•Planning, designing and implementing various system; Lumension, SCCM 2012, McAfee Orchestrator, Nexthink, EMC SourceOne, etcc, , ,
•File server migration from Windows cluster to NetApp storage.
•Designed VMware private cloud infrastructure consisting of vCloud Suite components.
•Planning Virtualized Desktop Infrastructure with Citrix XenDesktop
Major Roles:
•Create and execute project work plans and revise as appropriate the changing needed and business requirements of ADM.
•Provided and participated in hands on expertise and resolution on a regular basis as well as managing the Service Desk group, and served as the escalation point for the group.
•Planned, developed and implemented new support policies and procedures by establishing help desk systems and processes for managing and tracking to provide trend analysis and ticket reporting to management covering main office and 12 branches.
•Conducted periodic performance evaluations and annual personnel reviews for staff members.
•Coordinated with staff, end users, and department managers to determine requirements for new or modified software and hardware and plans the execution.
Major Roles:
•Team lead and supervising the service desk and the desktop support team in terms of support, users’ requirements, 2nd level support escalation and performance management.
•Transformed reputation of IT department, building relationships with users and decreasing response time by setting ITSM policies, SLAs, workflows and service catalogues to prioritize calls and track issues to resolution.
•Monitoring helpdesk tickets; SLAs, setting KPI's for the team and modifying SLAs when needed.
•Manage all ADM assets and requirements for the end users in terms of inventory, preparing RFPs, contacting suppliers, and finalizing tenders (technical and commercial).
•Administrating Microsoft System Center Configuration Manager, for bulk deployments, reporting and asset Management.
- Responsible of Al Reem and LULU Islands offices; from servers, PCs, cabling, radio devices, asset registering.
- Creating, deleting, and updating users through active directory.
- Troubleshooting and first level support for different application (ERP Oracle, hummingbird, and Expedition Primavera).
- Designing and granting permissions to users upon their positions and duties on File and Print server.
- In charge of LULU Island projects in terms of implementing cabling and establishing internet link and connecting to our Company’s network through VPN.
- In charge of Cisco Contact center in terms of technical issues in Cisco systems.
- Responsible for Black Beery in troubleshooting from the device and BB server.
- Coordinator with Etisalat for licenses management, controlling and monitoring.
- Handling Print Manager Plus and generating reports.
- Handling softwares, applications, security updates, and enterprise software pushes throw Microsoft System Center Configuration Manager 2007.
- Our organization uses ITIL framework. A centralized service desk system was used and monitored by the line management.
- Coordinating the main-frame work with other departments and remote sites. Installing and configuring operating systems and networks.
- In charge of selecting the hardware, computer, and network components.
- Install & Maintain Windows 2003 Server & Domain Controller Include Users Security
- Active Directory, creating new users, support and troubleshooting users (500+ Employee).
- Installing Microsoft Exchange Server, and managing the system and creating new email account to new users, and grant them different privileges according to their positions.
- Installing and maintaining file server, creating shared folders to departments and granting them different permissions.
- Maintain Microsoft Office SharePoint Portal Server 2003, and creating different SharePoint for different departments upon their request.
- In charge of the Server room and in charge of the patching, distributing ports for the users and telephone extensions. And installing any new devices in the Racks and patching them.