Azra Bolic

• Delivering a high standards of learning and care for kids aged from 2months- 4years old.
• Running the Nursery in line with Heath, Fire & Safety policies and in line with the Covid-19 safety precautions also.
• Managing, supporting and supervising all the Nursery Staff.
• Ensuring a high quality of customer service.
• Making sure that all staff respect the Nursery Policies and follows the procedures.
• Managing very well the provided budget.
• Reducing the monthly expenses for better benefits.
• To be fully responsible of any tasks delivered by the Top Management.
• Recruiting Staff for the Nursery.
• Preparing all the academic activities based on the group's age and the weekly themes.
• Drafting Newsletters for the parents and Memos for the Staff.
• Making Tours for customers and ensuring that they register their kids on the spot.
• Preparing weekly statistics to be send weekly to the Top Management to have a detailed overview of theNursery's incomes and expenses.
• Answering parents call and solving parents: problems and complaints.

-Support and carrying out responsibilities in the day to day running of the nursery
-ensuring compliance with registration and legislative requirements -performance evaluation of employees, contribute to the induction, monitoring and development of staff
-ensuring HSE and security standards
-Observing, planning and evaluating development activities -maintain accurate CRM database, Quickbooks, Revenue tracker and reporting files.
- Conducting regular team meetings, training events
-Assists the Hr Dept. in initiating staff development plans ( career development, training and other incentive programs) as required by

• Responsible for managing the organisations
• Ensuring the company can make the most out of marketing opportunities it offers
• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty
• Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company
• Overseeing direct communications with customers through the CRM
• Monitor and maximise customer lifetime value strategies ensuring maximum profitability
• Ensuring the database is segmented effectively for targeted marketing activities.
• Overseeing the migration of all direct communications to lower cost mediums such as SMS and email
• Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• be responsible for obtaining and maintaining long term key customers by comprehending their requirements
• building strong relationships with strategic customers.
• Be able to identify needs and requirements to promote company’s solutions and achieve mutual satisfaction
• Analysis and identification of upcoming needs and opportunities
• Attendance of meetings with the key accounts and presentation of current offers
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Human Resource department
HR Assistant

Responsibilities:
• Executes typing works in accordance with the HR Manager’s instruction particularly in creating correspondences and preparing the monthly/quarterly HR Management Reports.
• Compile, copy, sort, file and maintain records of HR activities and other business transactions in accordance to the company’s QMS procedures.
• Review files, records and other documents in order to obtain information and immediately responds to requests.
• Create CVs in CEG format specially for the newly hired employees as mandatory or as instructed by the HR Manager.
• Evaluate/analyze CVs of potential candidates if required
• To assist the HR Manager in the preparation and presentation of various documents and other data required during ISO External Surveillance Audits.
• To perform other HR related tasks as instructed by the HR Manager.
• Assists the HR Manager in various administrative works related to his assigned tasks including authentication and verification of staff requirements from any candidate’s country’s respective labor agencies/embassies as required, contacting with suppliers, advertisements, etc.
• Monitors the job performances of his subordinates in his section to ensure precise or excellent data and information.
• To collect potential CVs from his computer mails and store in the HR Server for Database Operator’s encoding, analyzing and submitting to department heads
• Assists the HR Manager in initiating staff development plans (career development, training and other incentive programs) as required by the whole organization.
• Contacts accepted candidates and prepare schedules for the final interview by respective heads of the departments.
• Prepares official offers and secure signatures from authorized signatories and sends to the approved candidates for their acceptance. Sends also the list of requirements for employment.
• Prepares all necessary documents to be filled up by newly hired employees during the commencement of their duties (start of work) including orientation of the company’s structure, policies and QMS Awareness scheme prior to their endorsement to Admin Dept. and to their respective departments.

Deputy Manager of Secondment Department

Responsibilities:
• Communicate with clints and secondment staff
• Analysis requriment of tander
• Communicate with HR department for clients requirement
• Preparing monthly/yearly reports
• Track authorization and correspondence
• Prepare contract change notices, monitor contract performance including the reporting and status of contract and owner deliverables

• Communicate with clints and secondment staff
• Analysis requriment of tander
• Communicate with HR department for clients requirement
• Preparing monthly/yearly reports
• Track authorization and correspondence
• Prepare contract change notices, monitor contract performance including the reporting and status of contract and owner deliverables.

• Planning monthy, yearly purchase
• Creating purchase orders
• Reporting monthly, yearly procurement activities
• Planning monthly budget for public tenders
• Procurement of spare parts for light and heavy vehicles.
• Procurement of spare parts for the automotive industry
• Preparing documentation for public procurement.
• Finding new vendors.
• Managing inventory of assets and supplies.
• Coordinating between departments and oparating units.
• Scheduling and coordinating meetings, interviews and events.
• Answer telephone inquiries from customers.
• Attend to visitors and assist other staff in the processing programs.
• Conduct orientation programs for new employees.
• Administer salaries and work out leave entitlements.
• Creating and designing promotional material.
• Everyday media communication.
• Creating databases.
• Acquiring data.