Azra شاكر

• Oversee lease order reviews, ensuring full compliance with LPO requirements and verification of all supporting documentation, including stamps, signatures, and account opening forms prior to approval.
• Lead and manage a team of six in executing settlement processes, maintaining accuracy and operational efficiency across all financial activities.
• Validate settlements against LPOs and timesheets to ensure data integrity, compliance, and transparency.
• Secure necessary approvals for financial adjustments and implement turnover modifications within the system in line with company policy.
• Prepare and distribute Statements of Account (SOA) to clients, fostering accountability and maintaining clear financial communication.
• Investigate and resolve invoice discrepancies, identifying root causes and implementing corrective measures to improve cash flow performance.
• Generate and provide comprehensive SOA reports to the Sales and Credit Control teams, supporting proactive payment tracking and timely collections.
• Supervise Quotation and Invoice Delivery teams, ensuring the accuracy, timeliness, and completeness of all customer submissions.

Key Achievements:
• Honored with the Shining Star Award (June 2025) for consistently demonstrating professionalism, responsibility, and commitment to team success.

• Managed an 8-member Hire Desk team across Dubai, Abu Dhabi, and KSA, ensuring smooth operations and adherence to company processes.
• Supervised daily operations, implemented process improvements, and conducted regular training sessions and monthly review meetings.
• Recognized and rewarded top-performing employees, fostering motivation and team engagement.
• Prepared availability reports, handled month-end invoicing, and assisted Finance in resolving invoice discrepancies.
• Conducted business visits to optimize operations and enhance overall service delivery.
Hire Desk Controller & Transport Coordinator
• Served as the primary point of contact for customers, coordinating with Key Account Managers and Business Development Managers to ensure seamless hire operations.
• Prepared quotations and hire contracts, obtaining necessary approvals for new hires.
• Managed fleet allocation, transport arrangements, and delivery coordination with site contacts, including supervision of third-party transport providers.
• Maintained ERP system updates for hire and return processes and generated all required documentation.
• Reconciled transport invoices and LPOs, securing management approval and ensuring accurate billing.
• Facilitated shipments and prepared commercial documentation in collaboration with Finance to ensure timely processing.

Key Achievements:
• Awarded Best Employee of 2020 in recognition of exceptional performance and effective management of the Hire Desk.
• Promoted to Hire Desk Manager for demonstrating strong leadership, team management, and operational excellence.
• Led key projects to streamline and enhance hire documentation processes, improving efficiency and accuracy.

• Collaborated with Application Engineers and Estimation teams to deliver tailored customer
solutions.
• Prepared and reviewed rental/service quotations, ensuring accuracy and client satisfaction.
• Coordinated contract postings in the ERP system and tracked deliveries.
• Managed monthly revenue reports, finalizing figures with Regional Managers and Application Engineers.
• Prepared monthly OPCO presentations, liaising with HR, HSE, and Finance teams.
• Generated and verified invoices, resolving discrepancies with the Credit Controller.
• Followed up on LPOs, extensions, payments, and addressed customer inquiries efficiently.
• Ensured accurate documentation and seamless communication with all stakeholders

• Served as the primary customer contact, ensuring tailored solutions and driving revenue growth.
• Coordinated with the service team to dispatch machines via ERP and managed rental paperwork.
• Oversaw transport arrangements to ensure timely machine deliveries.
• Followed up on LPO extensions and resolved payment disputes with supporting documents.
• Assisted customers with training course bookings to increase revenue.
• Managed purchase orders, senior management meeting schedules, and executive travel arrangements.
• Procured office supplies, liaising with vendors and subcontractors.
• Handled communications, directing calls, sorting emails, letters, and faxes efficiently.

• Monitored quality standards to exceed expectations.
• Fostered client relationships as the main contact.
• Supported product and fund training for relationship managers.
• Managed paperwork, records, and client portfolios efficiently.
• Analyse fund performance and provided investment insights.
• Created customized proposals and organized client training.
• Coordinated competitive quotes with insurers and ensured documentation accuracy.
• Oversaw daily MIS updates and reporting.

• Promoted to Quality Associate in 6 months and Training Lead in 12 months as a top performer.
• Managed calls with US/UK customers, resolving pricing and process issues with Vendor Managers.
• Led a team of 30-40 associates, ensuring efficiency and high performance.
• Onboarded and mentored new hires, conducted assessments, and identified high performers.
• Audited files, optimized SOPs, and led error analysis to improve efficiency and resolve recurring issues.