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Azra شاكر, Hire Desk / Commercial Operations Leader

Azra شاكر

Hire Desk / Commercial Operations Leader·CDHORIZON Middle East LLC, Dubai, UAE

الإمارات العربية المتحدة

ماجستير, Zoology

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 9 أشهر

Hire Desk / Commercial Operations Leader

أغسطس 2024 - حتى الآن

CDHORIZON Middle East LLC, Dubai, UAE

دبي، الإمارات العربية المتحدة

أغسطس 2024 - حتى الآن

• Oversee lease order reviews, ensuring full compliance with LPO requirements and verification of all supporting documentation, including stamps, signatures, and account opening forms prior to approval.
• Lead and manage a team of six in executing settlement processes, maintaining accuracy and operational efficiency across all financial activities.
• Validate settlements against LPOs and timesheets to ensure data integrity, compliance, and transparency.
• Secure necessary approvals for financial adjustments and implement turnover modifications within the system in line with company policy.
• Prepare and distribute Statements of Account (SOA) to clients, fostering accountability and maintaining clear financial communication.
• Investigate and resolve invoice discrepancies, identifying root causes and implementing corrective measures to improve cash flow performance.
• Generate and provide comprehensive SOA reports to the Sales and Credit Control teams, supporting proactive payment tracking and timely collections.
• Supervise Quotation and Invoice Delivery teams, ensuring the accuracy, timeliness, and completeness of all customer submissions.

Key Achievements:
• Honored with the Shining Star Award (June 2025) for consistently demonstrating professionalism, responsibility, and commitment to team success.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
التشييد والبناء

Hire Desk Manager

يوليو 2019 - أغسطس 2024

Access Hire Middle East LLC, Dubai, UAE

دبي، الإمارات العربية المتحدة

يوليو 2019 - أغسطس 2024

• Managed an 8-member Hire Desk team across Dubai, Abu Dhabi, and KSA, ensuring smooth operations and adherence to company processes.
• Supervised daily operations, implemented process improvements, and conducted regular training sessions and monthly review meetings.
• Recognized and rewarded top-performing employees, fostering motivation and team engagement.
• Prepared availability reports, handled month-end invoicing, and assisted Finance in resolving invoice discrepancies.
• Conducted business visits to optimize operations and enhance overall service delivery.
Hire Desk Controller & Transport Coordinator
• Served as the primary point of contact for customers, coordinating with Key Account Managers and Business Development Managers to ensure seamless hire operations.
• Prepared quotations and hire contracts, obtaining necessary approvals for new hires.
• Managed fleet allocation, transport arrangements, and delivery coordination with site contacts, including supervision of third-party transport providers.
• Maintained ERP system updates for hire and return processes and generated all required documentation.
• Reconciled transport invoices and LPOs, securing management approval and ensuring accurate billing.
• Facilitated shipments and prepared commercial documentation in collaboration with Finance to ensure timely processing.

Key Achievements:
• Awarded Best Employee of 2020 in recognition of exceptional performance and effective management of the Hire Desk.
• Promoted to Hire Desk Manager for demonstrating strong leadership, team management, and operational excellence.
• Led key projects to streamline and enhance hire documentation processes, improving efficiency and accuracy.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
التشييد والبناء

Project Support Coordinator

أكتوبر 2016 - يونيو 2019

Action International Services LLC, Dubai, UAE

دبي، الإمارات العربية المتحدة

أكتوبر 2016 - يونيو 2019

• Collaborated with Application Engineers and Estimation teams to deliver tailored customer
solutions.
• Prepared and reviewed rental/service quotations, ensuring accuracy and client satisfaction.
• Coordinated contract postings in the ERP system and tracked deliveries.
• Managed monthly revenue reports, finalizing figures with Regional Managers and Application Engineers.
• Prepared monthly OPCO presentations, liaising with HR, HSE, and Finance teams.
• Generated and verified invoices, resolving discrepancies with the Credit Controller.
• Followed up on LPOs, extensions, payments, and addressed customer inquiries efficiently.
• Ensured accurate documentation and seamless communication with all stakeholders

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
التشييد والبناء

Hire Desk Controller

يوليو 2014 - سبتمبر 2016

Rapid Access LLC, Dubai, UAE

دبي، الإمارات العربية المتحدة

يوليو 2014 - سبتمبر 2016

• Served as the primary customer contact, ensuring tailored solutions and driving revenue growth.
• Coordinated with the service team to dispatch machines via ERP and managed rental paperwork.
• Oversaw transport arrangements to ensure timely machine deliveries.
• Followed up on LPO extensions and resolved payment disputes with supporting documents.
• Assisted customers with training course bookings to increase revenue.
• Managed purchase orders, senior management meeting schedules, and executive travel arrangements.
• Procured office supplies, liaising with vendors and subcontractors.
• Handled communications, directing calls, sorting emails, letters, and faxes efficiently.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
التشييد والبناء

Financial Advisor and Customer Service Professional

مايو 2012 - مايو 2014

Al Nabooda Insurance Brokers, Dubai, UAE

دبي، الإمارات العربية المتحدة

مايو 2012 - مايو 2014

• Monitored quality standards to exceed expectations.
• Fostered client relationships as the main contact.
• Supported product and fund training for relationship managers.
• Managed paperwork, records, and client portfolios efficiently.
• Analyse fund performance and provided investment insights.
• Created customized proposals and organized client training.
• Coordinated competitive quotes with insurers and ensured documentation accuracy.
• Oversaw daily MIS updates and reporting.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service, Training Lead & Quality Associate

مايو 2010 - يناير 2012

Amazon.com, Chennai, India

دبي، الإمارات العربية المتحدة

مايو 2010 - يناير 2012

• Promoted to Quality Associate in 6 months and Training Lead in 12 months as a top performer.
• Managed calls with US/UK customers, resolving pricing and process issues with Vendor Managers.
• Led a team of 30-40 associates, ensuring efficiency and high performance.
• Onboarded and mentored new hires, conducted assessments, and identified high performers.
• Audited files, optimized SOPs, and led error analysis to improve efficiency and resolve recurring issues.

مجال الشركة:
خدمات الدعم الإداري
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Loyola College

أبريل 2010

أبريل 2010

ماجستير، Zoology

الهند

Skills

Acting
Expert
Acting
Expert
Training
Expert
Training
Expert
Driving
Expert
Driving
Expert
Quality Analysis
Expert
Quality Analysis
Expert
Auditing
Expert
Auditing
Expert
Initiative
Expert
Initiative
Expert
Teamplayer
Expert
Teamplayer
Expert
Leadership
Expert
Leadership
Expert
Dynamic
Expert
Dynamic
Expert
Self-motivated
Expert
Self-motivated
Expert
Proactive
Expert
Proactive
Expert
Acting
Expert
Acting
Expert
Training
Expert
Training
Expert
Driving
Expert
Driving
Expert
Quality Analysis
Expert
Quality Analysis
Expert
Auditing
Expert
Auditing
Expert

اللغات

الانجليزية
متمرّس