Azza Sharaf El Din

Executive Assistant /Personal Assistant, Chairman

Promoted to Client Manager/Reinsurance Department

FREMIR Reinsurance Services, January 2003 till present.
• Supervising routine secretarial duties e.g. composing and typing all kind of correspondence. (2 junior secretaries)
• Responsible for the overall management of the chairman office.
• Arranging and setting meetings.
• Taking minutes during meetings.
• Hotel reservation and organizing Agenda.
• Supervising establishing and maintaining of the filling system.
• Reviewing all in coming and out coming correspondence and follow up with the concerned employees' action taken.
• Handling and preparing the confidential letters and daily schedule of the chairman.
• Responsible for translating the materials from Arabic to English and vise versa.
• Supervising the follow up of the office utilities and the stock inventory.
Account Handler /Fremir Reinsurance Services

Guest Relation officer, El Gezirah Sheraton Hotel, Towers & Casino
Promoted to Assistant Manager January 1995 till October 2002
• Responsible for all front desk operations at the Towers Reception Desk as they pertain to guest arrivals, stay over and departures
• Providing guests with professional and personalized service, ensuring and maintaining excellent quality standards.
• Assisting guests by rectifying problems as they occur and handle their requests with respect in all times.
• Assisting guests with any reservation for dinner, flight or tour request and future return reservation.
• Handling guests complaints in relation with the department heads and reporting these complaints in the log book which is revised by the General Manager during the morning briefing.
• Performing secretarial duties in relation to the General Manager and Towers Manager.