Executive Assistant /Personal Assistant, Chairman
FREMIR Reinsurance Services
Total years of experience :17 years, 4 Months
Executive Assistant /Personal Assistant, Chairman
Promoted to Client Manager/Reinsurance Department
FREMIR Reinsurance Services, January 2003 till present.
• Supervising routine secretarial duties e.g. composing and typing all kind of correspondence. (2 junior secretaries)
• Responsible for the overall management of the chairman office.
• Arranging and setting meetings.
• Taking minutes during meetings.
• Hotel reservation and organizing Agenda.
• Supervising establishing and maintaining of the filling system.
• Reviewing all in coming and out coming correspondence and follow up with the concerned employees' action taken.
• Handling and preparing the confidential letters and daily schedule of the chairman.
• Responsible for translating the materials from Arabic to English and vise versa.
• Supervising the follow up of the office utilities and the stock inventory.
Account Handler /Fremir Reinsurance Services
Guest Relation officer, El Gezirah Sheraton Hotel, Towers & Casino
Promoted to Assistant Manager January 1995 till October 2002
• Responsible for all front desk operations at the Towers Reception Desk as they pertain to guest arrivals, stay over and departures
• Providing guests with professional and personalized service, ensuring and maintaining excellent quality standards.
• Assisting guests by rectifying problems as they occur and handle their requests with respect in all times.
• Assisting guests with any reservation for dinner, flight or tour request and future return reservation.
• Handling guests complaints in relation with the department heads and reporting these complaints in the log book which is revised by the General Manager during the morning briefing.
• Performing secretarial duties in relation to the General Manager and Towers Manager.
Bachelor of Arts, faculty of arts, Cairo University 1993/1994- English Department.
Port Said English School- Secondary Certificate. Linguistic Skills Arabic mother Tongue. Fluent in spoken and written English. Fair knowledge of written and spoken French.