Store Manager
BESTSELLER
Total years of experience :9 years, 4 Months
- Managing 3 Stores / Vero Moda, Jack and Jones and Pieces in Beirut City Center
- Leading 23 employees ( 2 section Managers / Senior Sales / Visual Merchandising and Sales )
- Daily store tasks from accounting, visual merchandising;
- Stock control and allocation of groups/Subgroup upon Weekly/Monthly reports.
- Individual training agenda for section Managers and Sales Team.
- Reporting to brand Managers concerning performances and competitor activities.
- Interviewing candidates to Join Bestseller Team in Beirut;
- Weekly meeting with the Assistant Store Manager / Supervisors for each concessions in order to implement our Weekly Marketing Plans and evaluating Weekly achievements.
- Controlling Weekly / Monthly attendances and schedule
- Dealing with Sales and Cash system.
- Supervising a team of six salesmen, ensuring the correct service levels, distribution and display of company products to an agreed customer base.
- Ordering the correct volume and mix of product to service the outlets in Bekaa and East Beirut zones,
- Implementing company strategies and Marketing plans in Bekaa and East Beirut
- Ensure all sales routes have up to date route plans.
- Ensure all customer data integrity is continually updated and correct.
- Ensure that all routes have the correct quantity / Service and mix of saleable product to service their
outlets on a daily basis as per the company must stock list.
- Review daily the service levels and sales volume and wastage performance by route with each
salesman in his team.
- Achievement of distribution targets.
- Evaluating and controlling staff performances upon analyzing indicators ( UPT, Average Basket and
KPIs);
- Operating and controlling stock transfers and replenishment.
- Deliver monthly sales volume
- Ensure the correct visibility and display of products in all outlets is as per the company agreed
standards (Planogram, RCS Customers)
- Investigating and controlling of non compliance to company standards and policies.
-Training and coaching and product knowledge.
- Responsible for 3 different locations in Beirut City Center - ABC Ashrafieh/ Dbayeh.
- Visited London twice, for season launching and buying, Kuwait for product knowledge and seasonal
evaluation
- Giving the necessary training for Ted Baker Team in Beirut regarding customer servicer, retail
industry, Gotfat steps, Fashion knowledge
- Providing my Team with Stimulating and supportive environment.
- Daily store tasks from accounting, visual merchandising;
- Stock control and allocation of groups/Subgroup upon Weekly/Monthly reports.
- Monthly Evaluation for Ted Baker team in Beirut and individual training agenda.
- Contacting London and Kuwait for the necessary feedback about the group / Department
performances;
- Interviewing candidates to Join Ted Baker Team in Beirut;
- Involving in Visual Merchandising to assure that our Merchandising team is implementing Ted’s
Guidelines;
- Reporting to International Ted Baker Office in London, Regional Brand Manager in Kuwait and
Operation Manager in Beirut.
- Weekly meeting with the Assistant Store Manager / Supervisors for each concessions in order to
implement our Weekly Marketing Plans and evaluating Weekly achievements.
- Controlling Weekly / Monthly attendances and schedule
- Dealing with Sales and Cash system
- Managing a 17 sales associates team for 4 different sections ( Clothing, Toys, Nursery and Basics ) ( 950SM );
- Reporting to Baby Shop Lebanon Concept Manager and the Area Manager in Dubai.
- Evaluating and controlling staff performances upon analyzing individual and shop indicators ( UPT,
Average Basket and KPIs);
- Daily Accounting reports and safe control;
- Monthly reports analyzing our competitors activities ( Trends, windows, collections );
- Weekly meetings with Head Departments to evaluate shop performance and creating an effective
action plan;
- Operating and controlling stock transfers and replenishment between branches and the warehouse;
- Implementing and controlling Marketing plans and seasonal promotions;
- Contacting Lebanon concept manager with the necessary reports concerning Staff performances,
mover and slow mover Stories/Products, Sections Monthly Target Achievements and analyzing
monthly performances.
- Involving with internal and window merchandising display, providing necessary reports for our VM
team for a better display to diminish stock, showing diversity and allocation.
- Dealing with Cashiers and POS
- Schedule.
Acting Shop Manager ( Sergent Major, Carter’s, Tommy Hilfiger )
- Managing a 4 sales associates team;
- Daily Accounting reports;
- Stock control ( transfers in, out and RTVs );
- Evaluating and controlling staff performances upon analyzing individual and shop indicators ( UPT,
Average Basket and KPIs )
- Providing the buyers with the necessary reports about the product and consumer behavior;
- Contacting the brand regional manager in UAE and France and working on some weekly and
monthly reports - Brand performance, Competitors analysis
- Working on customer data warehouse and ABC loyalty programs;
- Dealing with merchandising display ( best sellers, non movers ) and window design.
- Schedule;
- Dealing with Sales and Cashier.
- Sales and cashier;
- Replenishment;
- Customer relationship using fidelity cards;
- Dealing with inventories and stock control ( transfers in and out )
- Merchandising display and window design;
Business Marketing