Training Manager
Carlson Rezidor Hotel Group
Total years of experience :5 years, 7 Months
"Setting up the Training department and established Employee Engagement Activities. Started as a member of the pre-opening team.
"Planning the Training Calendar based on training needs and creating training modules where required.
"Conduct various trainings on topics like Values, Brand standards, Service Concepts, Guest Satisfaction System, Soft Skills to ensure that standards and procedures are maintained.
"Responsible for Orientation of new employees and conducting Employee Engagement Activities
"Providing HR and Training support to Departmental Heads in areas like E-learning, Reward and Recognition, Performance Appraisal, Coaching, Employee engagement, etc.
"Attended Train the Trainer session to roll out a development programme in the hotel for supervisors and executives.
"Developed Training Budget for the coming year.
"Assisting the HR Manager in HR related day-to-day activities, sourcing candidates for recruitment, handling casual contract requirements for banquets, Corporate Social Responsibility, Employee Engagement Survey, etc.
"Experience in utilizing the Applicant Tracking System (Open Hire) and E-learning network.
"Managed the sales activities for home & motor insurance.
"Maintained quality service by establishing & enforcing company standards.
"Assisted the HR team on recruitment open days in organising the event and co-ordinated with HR team in managing the candidates.
Apr 2009 Aug 2009 Havmor Restaurants Pvt. Ltd.
Training Consultant
"Responsible for training approx. 800 frontline staff spread across 36 fast-food and ice cream parlours.
"Conducted training need analysis (TNA) to devise the training schedule and carried out continuous progress checks.
"Conducted induction programmes for new recruits and maintained track of Employee activities
"Prepared induction packs and reference documentation in regional languages which helped employees to understand the training and put it into practice.
"Assisted in performance appraisal of subordinate staff and submitted structured reports.
"Assisted the operations team in recruitments of frontline employees by organising appointments and interviews, maintaining contacts with candidates and CV screening.
Oct 2007 Aug 2009 Ahmedabad Management Association
Visiting Faculty
"Responsible for curriculum management and development of examination papers.
Oct 2007 Mar 2009 Air Hostess Academy
Visiting Faculty
Apr 2007 Sep 2007 Vivanta by Taj - President Hotel, Mumbai, India.
Duty Manager, Front Office Department
"Managed a team of 20 subordinates & accountable for daily operations of the front office department.
"Mentored a team of 8 telephone operators and also conducted their performance appraisals.
"Assisted the HR team in recruiting the frontline staff and conducting first stage operational interviews.
"As a Departmental Trainer imparted soft skills and brand standard process training to frontline employees to keep their skill levels up-to-date.
Aug 2005 - Mar 2007 Taj Management Training Programme- Operations, New Delhi, India
Management Trainee
"Received positive feedback from 97% employees for planning and organising an Annual Day for Taj Mahal Hotel, New Delhi - a group project from Human Resources
"Successfully completed and implemented a live project of developing a Guest Recognition Programme for Taj West End, Bangalore to assist the hotel to improve recognition of regular guests and increase guest retention.
"Did Train the Trainer workshop along with a workshop on People Management Skills in Hospitality from Faculty of Management Studies, Delhi University.
This trained me in business and people management,HR and organizational development in an international context, management of international organizational change and international labour law and regulation. Case studies,seminar group work,conducting and applying relevant research improved my critical and analytical skills.It developed my knowledge of key concepts underpinning the field of human resource. Dissertation: Nature of Careers in IT Careers in IT industry have unique features and it is claimed that organisations in the IT industry have moved to fully autonomous work groups leaving little role for HR specialists. The findings from the qualitative research method used for data collection and analysis suggested that though IT professionals are responsible for planning and managing their own career the role of the organization does not disappear.
•Ranked among first 5% in my class (of 95 students) in hotel management. •Awarded for ‘Demonstrating the Right Winning Attitude’ during my tenure at IHM-A. •Received distinction in my final year dissertation.