MIS/IS Support Executive
Globacom Telecoms -Victoria Island
Total years of experience :1 years, 8 Months
MIS/IS Support Executive May 2012 - Present
Globacom Telecoms -Victoria Island, Lagos.
• Generation of systems audit report for over 500 systems weekly to enhance productivity.
• Daily generation of Agent performance report using i-web application.
• Daily and Weekly service request status report for effective management decisions.
• Provision of first-level technical support to internal customers.
• Share folder update of over 70, 000 service request daily for query resolutions by relevant helpdesks.
Customer Service Executive August 2011-May 2012
Globacom Telecoms -Victoria Island, Lagos.
• Effective management of over 160 Customer's Account and queries daily.
• Escalation of technical and network issues to the back end office for timely resolution.
• Telemarketing and sensitization of products and services to customers.
Treasury Officer
IpNX Telecoms -Victoria Island, Lagos.
• Use of Sun System for Ledger Entries
• Preparation of Journals, Payment Vouchers and Cheques
University of Lagos, Akoka, Lagos state. • Masters Information Technology (On-going)
University of Agriculture. 2012 till date 2004-2010 Abeokuta, Ogun State • B. Agric, Animal Nutrition. • Graduated with Upper Class (Hons)
Wesley College of Science. 1999-2002 Elekuro, Ibadan. • SSCE