Babatunde Adenrele, MIS/IS Support Executive

Babatunde Adenrele

MIS/IS Support Executive

Globacom Telecoms -Victoria Island

Lieu
Nigeria
Éducation
Master, Information Technology
Expérience
1 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :1 years, 8 Mois

MIS/IS Support Executive à Globacom Telecoms -Victoria Island
  • Nigeria
  • août 2011 à mars 2013

MIS/IS Support Executive May 2012 - Present
Globacom Telecoms -Victoria Island, Lagos.
• Generation of systems audit report for over 500 systems weekly to enhance productivity.
• Daily generation of Agent performance report using i-web application.
• Daily and Weekly service request status report for effective management decisions.
• Provision of first-level technical support to internal customers.
• Share folder update of over 70, 000 service request daily for query resolutions by relevant helpdesks.

Customer Service Executive à Globacom Telecoms -Victoria Island
  • France
  • août 2011 à mai 2012

Customer Service Executive August 2011-May 2012
Globacom Telecoms -Victoria Island, Lagos.
• Effective management of over 160 Customer's Account and queries daily.
• Escalation of technical and network issues to the back end office for timely resolution.
• Telemarketing and sensitization of products and services to customers.

Treasury Officer
IpNX Telecoms -Victoria Island, Lagos.

• Use of Sun System for Ledger Entries
• Preparation of Journals, Payment Vouchers and Cheques

Éducation

Master, Information Technology
  • à University of Lagos
  • septembre 2014

University of Lagos, Akoka, Lagos state. • Masters Information Technology (On-going)

Etudes secondaires ou équivalent, Animal Nutrition
  • à University of Agriculture
  • mars 2010

University of Agriculture. 2012 till date 2004-2010 Abeokuta, Ogun State • B. Agric, Animal Nutrition. • Graduated with Upper Class (Hons)

Etudes secondaires ou équivalent, Science
  • à Wesley College of Science
  • juillet 2002

Wesley College of Science. 1999-2002 Elekuro, Ibadan. • SSCE

Specialties & Skills

Database Administration
Oracle SQL
Information Systems Development
Data Analysis
ASSOCIATE
BACK END
CUSTOMER SERVICE
TECHNICAL SUPPORT
TELEMARKETING
VOUCHERS

Langues

Anglais
Expert

Adhésions

ISACA
  • Member/CISA
  • July 2011
ORACLE
  • Oracle Certified Experts
  • April 2010

Formation et Diplômes

Certified Information Systems Audit (Certificat)
Date de la formation:
December 2010
Valide jusqu'à:
July 2011