Head Systems Management Unit
Sigma Pensions Limited
Total years of experience :19 years, 10 Months
As the head of Systems Management Unit, I am responsible for the overall Network and Systems Administration as well as Disaster Recovery and Business Continuity Management. I am also responsible for the Management of all ICT related Projects in the company.
Responsibilities:
• Overall Administration of the Database
• Overall Network and Systems Administration
• Develop, implement, test and maintain disaster recovery plans.
• Interface with vendors for procurement & maintenance of all IT infrastructures.
• Manage & troubleshoot network and Internet connectivity throughout the organization.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Management of all ICT related Projects from Conception to Close
• Active Directory Design, Implementation and Administration
• Microsoft Office 365 Administration
• Ensure Business continuity after a disaster with no or negligible impact on service delivery
• Design Disaster Recovery and Business Continuity Plans for the Company as well as ensure activation at the right time
• Maintain Value for customers through the continuous evaluation and improvement of the quality of service by continual alignment of IT services to the changing needs of the organization.
• Direct and Control Companywide projects from start to finish (Initiation & Conception, Definition & Planning, Launch and Execution, Performance & Control, and Close)
• Coordinate ICT training
As the head of Data Management and Support, I am responsible for all ICT related support issues company wide. The process of Data capture, Integration and retrieval of our RSA Holders is done by my unit. I am also responsible for the Management of all ICT related Projects in the company. Disaster Recovery and Business continuity procedures, implementation, exercise and activation are also part of my roles
Responsibilities:
• Ensure Proper Capture, Integration and retrieval of RSA (Retirement Savings Account) holders
• Management of all ICT related Projects from Conception to Close
• Active Directory Design, Implementation and Administration
• Microsoft Office 365 Administration
• Ensure Business continuity after a disaster with no or negligible impact on service delivery
• Design Disaster Recovery and Business Continuity Plans for the Company as well as ensure activation at the right time
• Maintain Value for customers through the continuous evaluation and improvement of the quality of service by continual alignment of IT services to the changing needs of the organization.
• Direct and Control Companywide projects from start to finish (Initiation & Conception, Definition & Planning, Launch and Execution, Performance & Control, and Close)
• Coordinate ICT training
As the Head Business Continuity, I am fully responsible to get the organization ready for disaster and ensure Business continuity after a disaster with no or negligible impact on service delivery. I am also in charge of Capacity planning
Responsibilities:
• Develop, Implement and evaluate Business Continuity and Crisis and Emergency Management Strategies, plans and procedures
• Build a Business Impact Analysis (BIA) to assess internal and external threats and the risk they pose to the Company and recommends mitigation strategies to reduce or eliminate identified risks,
• Develop a BCM strategy leveraging existing efforts and best practices,
• Drive and develop the content of BCM plans and documentation for core operational areas which includes, business resumption, recovery, restoration and disaster recovery plans that allows for business continuation in the event of disruptions or disasters
• Communicate the BCM plans
• Provide overall governance and direction setting of the program on an ongoing basis,
• Drive the delivery of BCM plans,
• Coordinate the activities amongst various BCM work streams,
• Work closely with technology teams to ensure their disaster recovery plans for critical systems and applications are consistent with the plans developed for the company,
• Manage and coordinate the efforts of functional managers,
• Coordinate BCP testing program and actively participate in testing scenarios,
• Initiate and coordinate training and awareness programs,
• Ensure that BCM plans are developed to maintain and/or restore business processes within required timescales following interruption to, or failure of, critical business processes,
• Assist with the company governance structure for crisis management & continuity planning,
• Escalate risks and coordinate mitigating responses,
• Develop status reports on location continuity plans and prepare management reports as necessary,
• Provides leadership and advice to assist other departments with BCM budgets and activities
• Ensure compliance with evolving regulatory requirements and industry standards.
• Provide subject matter expertise on BCM to include appropriate legal and regulatory requirements
• Use Business plans and forecasts to imagine what the future needs will be in terms of scalability, stability, supports and upgrades over the life of I.T products and infrastructure. Always stay abreast of innovative technologies
As the Team Lead, Backup Systems and Business Continuity Planning, I am responsible for ensuring Business Continuity planning readiness and compliance. I am also responsible for the backup of critical systems with offsite storage as well as replication between production and disaster recovery sites.
Responsibilities:
• Responsible to develop the effective implementation of security standards and requirements to ensure no business disruption due to BCP or security issues.
• Contribute to the development, implementation, review and continuous improvement of the Business Continuity Management System.
• Develop and maintain the official Register of Business Continuity plans and any changes and/or updates, results of reviews and testing to plans to ensure the ‘one source of truth’.
• Assist in the analysis and evaluation of current Business Continuity Plans and implementation by the business of recommendations for improvements.
• Developing and continuously improving the Business Continuity Planning and Management system to deliver results which effectively support objectives.
• Developing the willingness and capability of critical business areas to seriously commit (that is, priority, time and resources) to improving their BCPM in an organizational environment of changing and competing priorities.
• Developing an elevated level of technical expertise in business continuity planning and management to effectively support management and achieve objectives.
• Establishing a trusted advisor working relationship through quality decision making, sound expert guidance and assistance, leadership and a proactive “can do” approach.
• Ensure Backup of Critical Systems with Offsite storage as well as Replication between Production and Disaster Recovery Sites
As the Chief Technology Officer, I am responsible for the overall technology implementation of the company and its clients.
Responsibilities:
• Active Directory Design and Implementation using Windows Server 2008/2012 for clients.
• Design and Implementation of Microsoft Exchange Infrastructure based on Microsoft Exchange Server 2007/2010 for clients
• Backup and Disaster Recovery Design and Implementation for clients
• IT Policy and Procedure Formulation and Implementation
• Cyberoam hardware firewall configuration
• Network Virtualization
• Corporate Antivirus Implementation
• IT Consultancy
• User/Network Support
As the Information Technology and Business Efficiency Manager, my duties were overall responsibilities for the entire IT infrastructure of the company and its subsidiaries. IT Budgeting and policy formulation and employing It for business efficiency.
Responsibilities:
• Formulation and Implementation of Company I.T policy
• Maintain and support both hardware and software, manage and support LAN & WAN, support network users, server operating systems (Active Directory based on Microsoft Windows Server 2008), messaging Infrastructure (Exchange 2007/2010), maintain data backup, security and server administration, control and monitor telecommunication devices, etc. Manage SLAs with vendors and service providers.
• Developed and implemented e-marketing strategies for the company
• User Support, Application Support (SAGE Pastel Evolution and Payroll)
• ICT Budget and control
• Innovations for efficiency
As the MIS manager, I was responsible for the overall ICT infrastructure of the company’s Agbara Plant covering Active Directory, Messaging and Disaster recovery
Responsibilities:
• Manage the Active directory and Messaging Infrastructure based on Microsoft Windows Server 2003 and Exchange 2003/2007 in a mixed domain.
• Implement Disaster recovery policy.
• Perform Installations, repair and preventive maintenance of Computer systems and other I.T related equipment as well as User support.
Application Support (NAVISION)
Served as Head Network Management and Support Services as well as Technical Account Manager, FBN/ATDS Microsoft Premium Support
Responsibilities:
• Coordinated 4 Support Staff on site and Managing SLAs for these sites.
• Managed3 Engineers on the design and deployment of Microsoft advanced infrastructure based Solutions.
• Provided 2nd level support for MS Windows Products and Technologies.
• Developed, implemented Network Management Solutions for Allied Technologies.
• Provided in-House Support for computer systems and Network Infrastructure.
• Co-ordination and Supervision of Technical Support at 4 Project Centers for Family Health International (FHI).
• Designed and Implemented proposals for Network Management.
• General Network Administration including support for Windows Server 2003 server.
Three Months Postgraduate Certificate in Strategic Management
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