Manager
Globacom Nigeria Ltd
Total years of experience :19 years, 2 Months
customer satisfaction by providing an amazing uplifting experience at every interaction.
•Helping Key accounts (NIMASA, Hemingways, Dangote, Lagos State Government, Masterstroke, Deeperlife, etc.) team members understand our products, identifying which product best fits their need and how the products can increase their productivity and profitability.
•Voice of the customer: collecting feedback from customers on their experiences while using our products and services; communicating the data to management so as to develop better products, services and experiences.
•Sales Management: Ensure that sales target and profitability objectives are met by supervising, defining individual KPI’s and providing necessary assistance to all team members.
•Customer Development: Identifying, engaging and managing new partners and maintaining old accounts.
•Operations management: Plan and direct operations to ensure improved productivity and efficiency.
Achievements:
•Received a commendation letter for achieveing 117% of 2021 1st quarter target.
•Grew sales month on month for 2020, consistently achieving over 85% of sales target.
•Set up a complaint handling procedure that reduced response times by 10% and increased customer satisfaction by 15%.
Retail Sales and Franchise Operations
Channel distribution expert specializing in branded retail store ownership and franchise.
•Managing the retail experience store functions of budgeting, roll-out, legal, HR, IT infrastructure, marketing, sales, customer experience, touchpoint mystery shopping, CRM deliverables and franchising.
Achievements:
•Trained shop
and Channel Development: Ensure that customer satisfaction, sales targets and profitability objectives are met. Supervise, define KPI’s and provide necessary assistance to all channel staff.
•Operations management: Plan and direct regional operations to ensure improved productivity and efficiency.
•Data, Stock and Inventory Management.
•Interface and provide feedback to management on market trends and issues concerning the sales channels and communicate management directives to colleagues within the channels.
Achievements:
•Consistently maintained a score of not less than 70% on the Key performance indicators (KPI) for Sales, Customer satisfaction & personal discipline.
•Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example, promoted to the position of
Retail and Dealer Operations)
Stock and Inventory Management:
•Prepare and manage stock reports (Inventory, sales and movement reports) & bin cards for all stock items.
•Establish a minimum stock re-order level to ensure a no stock situation.
Operations management/Office Administration:
•Handle operational issues such as float and finance management, ensure business controls and processes are adhered to, fill in for the manager when he/she is on leave or unavailable
Coordinate retail and
Attend to and resolve customers /subscribers issues. Providing them with information about company’s products and services and also provide company with feedback from customers.
Collate and update data about personnel and prospective staff.
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