Operations Supervisor
Starlight Airlines
Total des années d'expérience :9 years, 1 Mois
Flight build-up for our charter’s B777F, B747F
Cargo manifest preparation after flight build up
AWB execution using Calogi & EK sky cargo & ERP
Co ordination with EK & Dnata for smooth cargo movement.
Documentation in DUBAI CUSTOMS (EXIT/ENTRY CLEARANCE / TRUCKING DOCUMENTATION AND GATEPASS.
Issuing AWB using CALOGI, requesting ADHOC rates to the airline, taking DO, RFS TRUCKING, AIRLINE BOOKING
Preparing Bill of Entry for Export & Import through Mirsal II. ( TRANSIT IN, TRANSIT OUT, IMPORT, TEMPORARY EXPORT, STATISTICAL, LOCAL EXPORT )
Import & export Documentation.
Arranging truck for collecting the shipment from outside.
Coordinated with Operations Manager for day-to-day activities.
Arranging transportation of the shipment after clearance from airport to delivery locations in UAE.
Coordinating with DNATA for moving our cargo from Dubai to ‘Sharjah and Dubai to Jebel Ali (DWC) airport through bonded trucks.
Making daily report for all the shipment accepted in DNATA and in warehouse.
Ensuring the smooth running of cargo operation and ensuring the highest level of service to customers.
Daily Extensive customer service exposure in multi-national environment.
Describe venue layouts and seating locations.
Call customers to advice of flight changes and/or cancellations; as may periodically
be required.
Respond to customer inquiries with accurate up-to-date information.
Provide superior customer service.
Maintain a current working knowledge of all events, services, and procedures by
reviewing
Providing Strong customer service with the ability to resolve customer conflicts,
should they arise.
Read, write and communicate effectively with co-workers and the general public.
Deal professionally, courteously and tactfully with the customers
Check
Departure system boarding & Manuel boarding
Passenger system check in & Manuel check in
Pushing the passengers to customs & Immigration process
Excess baggage handling and collecting the excess baggage charges
CSA in Emirates airlines Chennai (live well
Handling Singapore airlines, Malaysian airlines & Ethiopian airlines freighters
Departure flight build up & arrival flight break down
Reporting the short landing and excess landing to the concerned department
Flight on board doc’s preparation
Cargo manifest preparation
Execution of airway bills
Receiving the shipments from shippers and checking the cargo screening
Preparing flight load plan
Respond to customer inquiries with accurate up-to-date information.
Issuing the domestic and international tickets
Call customers to advice of flight changes and/or cancellations; as may periodically be required.
Describe venue layouts and seating locations
Deal professionally, courteously and tactfully with the customers