CUSTOMER SERVICE
Al masraf Bank
مجموع سنوات الخبرة :8 years, 7 أشهر
• Communicating directly with customers on phone and via emails to address their issues.
• Resolve customer complaints via phone.
• Inform customer of deals and promotions.
• Helping the customer to reset their user account information.
• Reactivating the customer user account when it’s deactivated.
• Handle customer inquiries telephonically and forwarding to the concern Dep. By Email.
• Provide customers with product and service information.
• Follow up customer calls where necessary.
• Managing and resolve customer complaints.
A hardworking, self-directed certified IT professional, with proficiency in PC troubleshooting and basic network troubleshooting, seeks a position of a Desktop Support Engineer in a competitive customer-centric setting.
