Group IT Manager
Planet Pharmacies LLC
Total years of experience :20 years, 1 Months
Responsibilities:
• Developing project baselines; monitoring and controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure its satisfactory execution
• Leading the design and documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system and software documentation
• Implementing project plans within pre-set budgets and facilitating end-to-end management of multiple projects
• Directing and leading the technical personnel; imparting continuous on job training to the workforce for accomplishing greater operational effectiveness / efficiency
• working in coordination with teams related to Front Office, Operations, IT and other control functions to implement projects/transitions aimed at streamlining the front to back office infrastructure, increasing reference data quality, driving process improvements and enhancing the bank’s data network technology platforms
• Planning and managing program scope, schedule, risk management, and budget to deliver against tactical and strategic data network goals and objectives
• Identifying & providing program communications on regular basis including status updates, progress to plan and key performance indicators
• Working in coordination with multiple data network vendors to communicate and deliver product improvements to meet the user’s evolving data network requirements
• Skilfully managing end to end root-cause analysis, cost-benefit analysis and new business impact analysis related to the program
• Managing existing or new business requirements by working with multiple functions
• Spearheading functions related to User Acceptance Testing effort including applying robust quality planning, risk management and stakeholder management with the goal of zero to minimal impact to the business
• Leading and managing training and communications requirements related to the program across all impacted functions
• Establishing communication transparency to key program stakeholders, sponsor and champion
Highlights:
As Group IT Manager
• Played a key role in managing an entire gamut of IT operations across KSA, Oman & UAE with the coordination of approx. 15 IT professionals
• Steered efforts in implementing:
o Integrated ERP Application for UAE, KSA and Oman
o Warehouse Management System (Exceed WMS) for wholesales operation in UAE
o Commercial System for UAE
• Successfully streamlined:
o ERP System in Oman within a short span of 6 months which resulted business process steadiness in Oman.
o Data center, hosted in Etisalat data center along with latest hardware and software
o Exchange & SQL Servers as well as Server Operating System
As Head of IT - UAE
• Headed a team of 6 members for administering all the functionalities of IT Dept.
• Got Best Employee Award in 2009 for suceesful implementaton of software application(Point of Sales System and Warehouse Management System)
• Successfully designed several database and applications through VB, SQL Server, Oracle and MS Access
• Data center, hosted in Etisalat data center with cost effective hardware and communication infrastructure.
• Acknowledged by the management for successfully implementing:
o Solver ERP Application in UAE
o e-Pharmacy (Pharmacy Specific POS System) system in 30 pharmacies across UAE
o Security Applications such as Firewall & Antivirus Software while evaluating the same on a regular basis
o Remote Network Connection through VPN, Leased line and ISDN connections
o Database like MS SQL Server and Oracle and Network including Windows 2003 / 2000 Server and Novell
o Best & feasible ERP application for varied line of business
Highlights:
• Led the development of business continuity plans and implementation of disaster recovery infrastructure such as (Veeam Back and recovery) Actively involved in the domain migration of all offices within the Healthfirst(Planet) network
• Directed a team of 06 personnel to implement and support infrastructure standards
• Successfully set up a 06 -seater research Centre, worked with client IT Program Managers for solution design and implementation
• Ramped up incident Service Level Agreement (SLA) adherence from 95% to 100% through daily reviews; improved recovery times for complex incidents, 96% were resolved same day (up from 60% over 12 months)
• Received the best employee (name) Award in recognition of implementing software application (Pos system and Warehouse Management System) (elaborate on the contribution/ achievement)
)
Julphar Drug Store (Gulf Pharmaceutical Industries), Sharjah (UAE) (Leading Medicine Mfg Co. in ME)
Incharge - IT Dept. (Oct 1996 - Nov 2007)
Lakhotia Computer Centre, Kannur, Kerala (India) (IT Training Institute)
Faculty - IT (May 1994 - Sep 1996)
Key Profile: • Commenced career as IT Faculty / Lab Incharge and responsible for IT training, software development, documentation, implementation and training end users.
• Imparted training to the students on various software and operating systems including Sco Unix, Windows NT, Novel Netware, Visual Basic, etc. and guided them in their project assignments.
• Monitored the entire lab administration, implemented different hardware & software in the lab, conducted seminars and developed software systems for various clients.
Systems / Applications Developed
Planet Pharmacies LLC
⇨ ERP Implementation (8 months)
Modules Implemented: Inventory, AR, AP and General Ledger
Technologies: Win 2008 Server, Win 7, Win XP, Vista, Win 7, Visual Basic, SQL Server 2008
Role: Project Manager
⇨ E-Pharmacy POS System (4 months)
Technologies: Win 2008 Server, Win 7, Win XP, Vista, Win 7, Java, SQL Server 2008
Role: Project Manager
⇨ Ware House Management System (4 months)
Technologies: Win 2008 Server, Win 7, Win XP, Vista, Win 7, Power Builder, SQL Server 2005
Role: Project Manager
⇨ SalesWorxs \[Sales Automation System - PDA Application) (4 months)
Technologies: Win 2008 Server, Win 7, Win XP, Vista, Win 7, Power Builder, SQL Server 2008
Role: Project Manager
Julphar Drug Store, Gulf Pharmaceutical Industries
Technologies: Windows 2003 Server, Windows XP, SQL Server, Visual Basic, Crystal Report
Role: Project Coordinator
⇨ Customer Relation Management (CRM) (2 months)
⇨ Inventory & Accounting (Inventory Control, Accounts Receivables, Payables and General Ledger)
⇨ Point of Sale System
⇨ Time and Attendance system
⇨ Medical Representative Activity system
⇨ Personnel and Payroll system
⇨ Central Store Back office system
Lakhotia Computer Centre
Technologies: FoxPro and clipper.
⇨ Financial Accounting & Inventory Control System
⇨ Students Record Tracking System
⇨ Savings Bank Account
MBA in information System
Post Graduate Diploma in Computer Applications
• B.Sc (Physics, Chemistry and Mathematics), Calicut University (1993) First Class
• Diploma in Microsoft SQL Server, New Horizons, Dubai
• Diploma in Java Programming Language, RCS Educational Institute Bangalore