Insurance Manager
Links Insurance Brokers LLC
Total years of experience :24 years, 2 Months
Reporting to General Manager
Manages, controls and supervises the overall activities of general lines of insurance business in the company. Maintain complete decision making within the areas of business development, operations & marketing of all insurance products, customer service & claims activities.
Duties & Responsibilities:
- Over-viewing and assisting in the preparation and processing of general accidents, property, marine & motor claims mainly, policies, endorsements & declarations.
- Gaining new business by identifying and exploiting opportunities in the local market.
- Developing and maintaining good working relationships with clients & insurance companies.
- Introducing new products and promoting them through regular visits and frequent communication.
- Increasing profitability of existing product lines by encouraging clients to use added value services wherever possible.
- Delivering good customer service by responding swiftly to queries and concerns from clients.
- Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.
(Reporting to Chief Operating Officer)
Responsibility pertaining to effectively assist the day to day running of the general underwriting insurance department with the aim to develop & underwrite a profitable, well spread, and balanced book of business. Underwrite direct, broker and facultative inward accounts in accordance with the treaty terms, limits, conditions and capacity.
Duties & Responsibilities:
- Running the day to day operations of the general underwriting insurance department to include business development, underwriting, marketing and facultative re-insurance placement inside & outside the United Arab Emirates market.
- Providing technical & administrative support service to all lines of business within the general underwriting insurance department such as issuing policies, prepare renewal list of policies in advance and coordinate with brokers/clients to secure the business renewal.
- Dealing, assisting and providing support services in areas such as claims & reinsurance, when required.
- Preparing marketing reports, department statistics, production reports and other similar matters.
Manages, controls and supervises the overall activities of non-motor lines of insurance business in the branch. Maintain complete autonomous decision making within the areas of strategic planning, business development, operations & sales, marketing of all insurance products, customer service, claims, recoveries and collection activities.
Duties & Responsibilities:
- Contacting & building of business relationships with existing and new brokers, clients, and corporates in order to maximize the growth in net underwriting sales & profits for the organization.
- Responsible for monitoring and controlling the performance of the department with respect to productivity, loss mitigation, efficiency, customer service, effectiveness and progress.
- Directing the development and implementation of marketing plans for promoting complete range of insurance products “fire, liabilities, marine, workmen’s compensation, money, fidelity guarantee, medical, health, personal accident, etc… in the territory of United Arab Emirates to existing and new customers both individuals & corporate.
- Monitoring, controlling & supervising the activities relating to non motor lines of business and works closely with the department team in a supportive and effective manner by establishing an organizational climate conductive to maximize employee potential and productivity.
- Over-viewing and assisting in the preparation and processing of policies, endorsements, declarations, claims, recoveries, appointing loss adjustors, and selecting proper insurance companies for facultative placements whenever needed.
- Evaluating the performance of the department’s staff. Determining the training needs to them. Providing orientation on the job training to new employees and trainees. Approving the annual leaves of the department’s staff.
Manages the overall accounting process of the branch by maintaining up to date accounting registers and records to secure timely generation of the financial and managerial accounting statements and reports including the cash-flow & budgeting as per company’s rules and regulations.
Duties & Responsibilities:
- Responsible for arranging the financial facilities, handling banking functions and their utilization, including monitoring the expiry of financial agreements, arranging renewals and compliances.
- Liaising and maintaining effective business relations with external auditors, consultants, legal advisors, vendors and clients. Additionally, with other department heads in implementation of financial and administrative policies, systems, procedures and controls.
- Controlling all accounting, finance and commercial functions and ensuring adaptability of best accounting practices.
- Setting up of business module, budget structure, finalizing the budget, maintaining the standard costing processes, product costing. Comparing monthly actual figures v/s budget and highlighting the variances.
- Setting up of business module, cash-flow and three months projection forecast. Scrutinizing funds statements and cash-flow, their distribution and appropriation as per revenue generation.
- Controlling debtors & creditors along with their aging and accounts reconciliations. Contact clients for collection of accounts receivables premiums.
- Reviewing, monitoring and controlling the petty cash, cash receipts collections vouchers which were issued by the cashier &/or collector.
- Maintaining accurate payroll records and employee files, including manual check log and reconciliation of payroll accounts. Responding to employee inquiries and requests regarding payroll matters. Monitoring daily attendance and tardiness. Monitoring the leave tracking system. Preparing the End of Service Benefits. Checking the travel arrangements for staff and management including tickets bookings, hotels reservation, accommodation and transportation. Managing salary advance, bonuses and loans payments, etc….
- Intensive background in Human Resources service operations and good interaction with people of different nationalities. Creativity, technical knowledge, effectiveness in controlling documents, resourcefulness to meet deadlines, adaptability, highly developed negotiation skills, positive mental attitude, strong relationship & interpersonal skills. Provides assistance in developing human resource plans, policies and procedures.
- Providing day to day staff helpdesk regarding the IT System, computer errors, telephone problems and electrical problems.
Chartered Insurance Institute - CII, London, UK Diploma is in Process
- Various Courses (Management, Leadership, Supervisory, Team Building, Negotiation, Insurance & Reinsurance) - Computer Courses (Windows, Microsoft Office “Advanced Excel Applications & Access, …”) - English Course (Upper Intermediate Level/From Britsh Council in Sharjah, UAE)