Planning and Reporting Manager
Tahakom
Total years of experience :20 years, 8 Months
-Work on unifying all Violations Processing Centers Procedures.
-Work on unifying all Violations Processing Centers Reports.
-Planning and administrating Violations Processing Center Projects.
-Overcoming the difficulties and to achieve the Department KPIs.
-Prepared and develop operational reports and schedules to ensure accuracy
and efficiency.
-Identified issues and solutions to eliminate violations backlog.
-Offered to assist with additional tasks to keep projects on-task and meet tight
deadlines.
-Listened to customer requests and specifications and made suggestions to
appropriately fulfill needs.
-Delivered exceptional customer service to bolster strong relationships and
build positive experiences.
-Improved operations by implementing procedural changes
Managing Projects belong to Ministry of Interior:
- Electronic Objection Platform
- Truck Permit Platform
- Checkpoint Platform
- Accident Invintory Platform
Projects
• IVR Phase 2 project Manager
• Event Management project manager
• Microsoft Social Media Project Manager
• SMS gateway enhancement Project Manager
• Hajj Web application Project Manager
• Hajj Call Center Project Manager
• eBranch project Team Member
• IVR Phase 1 project technical team member
• NWC Digitization Project (Compass) team member
• Jahez team member (readiness measurement for new tariff 2019)
• NTP team
• Manage and supervise the Call Center outsourcing project
Response and rules
• Managing IT projects
• Leading Unified Communication team
• Leading Call Center Applications team
• Administrating eFax
• Administrating SMS Gateway
• Acting Remote Channels Department Manager
• Leading Hajj Call Center team
Projects
• Remedy ticketing system team member
• CRM application project team member
• HR System project team member
• Archiving System Project Manager
• AVL Project system Project Manager
Response and rules
• Managing IT projects
• Remedy system Admin
• HR system Admin
• Develop and maintain Student registration System..
• Administrating Computer labs software..