بدر Abu-Rasain, Translator / Training Coordinator

بدر Abu-Rasain

Translator / Training Coordinator

King Khalid University

البلد
المملكة العربية السعودية - جدة
التعليم
بكالوريوس, English
الخبرات
5 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 6 أشهر

Translator / Training Coordinator في King Khalid University
  • المملكة العربية السعودية - أبها
  • يناير 2015 إلى أبريل 2016
Administration Coordinator في National Guard Health Affairs (KAIMRC)
  • المملكة العربية السعودية - جدة
  • أكتوبر 2012 إلى أغسطس 2014
Guest Relation Manager في Holiday Inn
  • المملكة العربية السعودية - جدة
  • فبراير 2012 إلى يونيو 2012

Customer Service, Vip Arrangements, resolving guest problems and attending Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting. Assist guests with check in and checkout, other cashiering duties Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. Handling guests' mails and messages, and answering phone calls. Meet, greet, room and send VIPs. Attend daily briefings and relevant departmental and interdepartmental meetings. Provide guidance to Guest Relations Assistant at work. Conduct OJT training. Room inventory and monitoring house situation. Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area. Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests. Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager. Comply with hotel and department policies and procedures at all times. Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Be aware of the Hotels fire and emergency procedure Be vigilant in regard to in-house credit matters and act upon any discrepancies needs.Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting. Assist guests with check in and checkout, other cashiering duties Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. Handling guests' mails and messages, and answering phone calls. Meet, greet, room and send VIPs. Attend daily briefings and relevant departmental and interdepartmental meetings. Provide guidance to Guest Relations Assistant at work. Conduct OJT training. Room inventory and monitoring house situation. Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area. Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests. Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager. Comply with hotel and department policies and procedures at all times. Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Be aware of the Hotels fire and emergency procedure Be vigilant in regard to in-house credit matters and act upon any discrepancies.

Duty Manager في Holiday inn
  • المملكة العربية السعودية - جدة
  • أكتوبر 2011 إلى يناير 2012

in charge of a hotel's daily operations. and to guarantee optimum guest relations concurrent with managing and supervising departmental managers

Night Super visor / Night Manager في Red sea place Hotel
  • المملكة العربية السعودية - جدة
  • سبتمبر 2009 إلى أكتوبر 2010

Filing and doing the role of a G.M at night

Reservation Agent في Red Sea Palace
  • المملكة العربية السعودية - جدة
  • مايو 2009 إلى أغسطس 2009

Reserve and Book for Individual and companies

الخلفية التعليمية

بكالوريوس, English
  • في King AbdulAziz University
  • يونيو 2012

1-Receptionest ( 2009) Red Sea Palace Hotel 2-IT Assistant (2009 ) Red Sea Palace Hotel 3-Reservation Agent ( 2009 ) Red Sea Palace Hotel 4-Night Supervisor / Night Manager In Charge ( 2010 ) Red Sea Palace Hotel 5-Duty Manager ( 2011-2012 ) Holiday Inn 6-Guest Relations Manager (Current ) Holiday Inn 7-Student committee that represented KAU to get the American Accreditation AALE 8-STEP Score ( 91 )

Specialties & Skills

Teaching English
Guest Relation
Computer Applications (MS)
negotiation skills
marketing and advertising
Event Management

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Duty Manager (تدريب)
معهد التدريب:
Holiday Inn Hotel
تاريخ الدورة:
July 2011