Translator / Training Coordinator
King Khalid University
Total years of experience :5 years, 6 Months
Customer Service, Vip Arrangements, resolving guest problems and attending Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting. Assist guests with check in and checkout, other cashiering duties Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. Handling guests' mails and messages, and answering phone calls. Meet, greet, room and send VIPs. Attend daily briefings and relevant departmental and interdepartmental meetings. Provide guidance to Guest Relations Assistant at work. Conduct OJT training. Room inventory and monitoring house situation. Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area. Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests. Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager. Comply with hotel and department policies and procedures at all times. Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Be aware of the Hotels fire and emergency procedure Be vigilant in regard to in-house credit matters and act upon any discrepancies needs.Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting. Assist guests with check in and checkout, other cashiering duties Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. Handling guests' mails and messages, and answering phone calls. Meet, greet, room and send VIPs. Attend daily briefings and relevant departmental and interdepartmental meetings. Provide guidance to Guest Relations Assistant at work. Conduct OJT training. Room inventory and monitoring house situation. Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area. Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests. Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager. Comply with hotel and department policies and procedures at all times. Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Be aware of the Hotels fire and emergency procedure Be vigilant in regard to in-house credit matters and act upon any discrepancies.
in charge of a hotel's daily operations. and to guarantee optimum guest relations concurrent with managing and supervising departmental managers
Filing and doing the role of a G.M at night
Reserve and Book for Individual and companies
1-Receptionest ( 2009) Red Sea Palace Hotel 2-IT Assistant (2009 ) Red Sea Palace Hotel 3-Reservation Agent ( 2009 ) Red Sea Palace Hotel 4-Night Supervisor / Night Manager In Charge ( 2010 ) Red Sea Palace Hotel 5-Duty Manager ( 2011-2012 ) Holiday Inn 6-Guest Relations Manager (Current ) Holiday Inn 7-Student committee that represented KAU to get the American Accreditation AALE 8-STEP Score ( 91 )