IT Administrator
Unified Real Estate Development
Total years of experience :11 years, 9 Months
• Support Users for windows, office, printer, Avaya phones
• Administrator Avaya system
• Symantec backup exec, Symantec Endpoint Protection support
• Data center responsibilities from installations servers, networks
CCTV connective, backups
• Condeco services control check and maintain
• Vendor relationship management
• Vulnerability Assessment & Penetration Testing
• Provide support by using Service Now ticketing system and answering
email & phone creating tickets and escalating appropriately.
• Developing a thorough understanding of the local and global
production environment
• Identification, analysis & problem solving encompassing a broad range of technical issues
• Communicating with Business and Operations on scheduled changes to production environment and addressing their concerns.
• Interacting with other support Teams (local and global) prioritize
global and local projects.
• Communicating with Business and Operations on scheduled changes to production environment and addressing their concerns.
• Manage events such as infrastructure changes, software releases, install Updated, Avaya, power down, network breakdown
• Involvement in local audits (Internal & External) for all IT items
(Data center, IT store, Backup)
• Vendors management conserve local relationships like STC, Mobily, Tadawul. Mubasher
• Data center support from install Hardware and networks patch panel
• Provide end users support and house project of The King Abdullah Petroleum Studies and Research Center
• Email service
• Administrator account users
• Installing and configuring IT hardware and software
• Internet service and networking service
• IPTV and IPtele support
Support more than 3000 users around the city with the following responsibility
• Email service
• Website service
• Administrator account users
• Health care system
• Hardware and software support from printer, desktops, datacenter, monitors
Support 3 factors for Riyadh city and manage the following jobs
• Email service
• Oracle / In house applications
• Hardware checkup and maintenance
• Training service
• Live communication
• Responsible for Riyadh Team and projects like upgrade from Cat4 cable to Cat6
Gained how to operate the following Systems:
• Temenos (T24) Globus
• BASE24 electronic payment software
• The IP Multimedia Subsystem (IMS)
Answer around 150 calls from customers 24/7
provide the following services
• Jeel internet service provider (www.jeel.com)
• Mubasher (www.mubasher.net) market of Saudi Arabia, Kuwait, Egypt
• One card (www.onecard.com)
2.9