Helpdesk Manager At American Express
American Express Saudi Arabia
Total years of experience :12 years, 2 Months
• Provide 1st. line diagnosis of incidents and service requests and implement solutions.
• Prompt escalation of incidents to 2nd. line support.
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution and update knowledge base with new identified fixes.
• Performing preventative maintenance, including checking and housekeeping of workstations, printers and peripherals.
• Ensure the ongoing operational efficiency of all aspects of the IT systems.
• Install and configure enterprise hardware and software solutions.
• Maintain network and PC operating systems, and to support server and client PC software.
• Assist and encourage the development of other members of the IT Team in terms of technical skills transfer.
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