Research Specialist - Strategy & Excellence
Dubai Customs
Total years of experience :16 years, 0 Months
Conduct workshops and brainstorming sessions with key target groups (employees, strategic partners, customers) to generate ideas on future shaping
Lay the foundations and criteria for the implementation of the studies
- Dubai Governance and Excellence Program surveys (employees, community, suppliers, strategic partners,
customers)
- Qualitative surveys (employees, community, suppliers, strategic partners, customers, inspectors...)
- Ad-hoc surveys (mobile app. evaluation, interdepartmental evaluation, Mystery Shopping, Airport Passengers
satisfaction, media evaluation...)
Prepare detailed RFPs (study requirements, methodology, sample size allocation, budget allocation)
Handle vendor selection and contract management
Oversee the implementation of studies and field surveys
Supervise, coordinate and audit with the concerned organizational units to set annual targets, develop corrective
and preventive actions based on the results of surveys and contribute in raising the level of performance
Support coordination for DGEP participation, project planning, execution, awareness and other activities
Participate in preparing and developing the submissions of DGEP categories
Keynote speaker in the Cargo and Personnel Screening Conference - Dubai (20-21/02/17): Brainstorming session on the Future of Cargo and Passenger Inspection in the coming 20-30 years in UAE
Responsible for determining what research techniques will be used, how broadly the research will be conducted, and estimate how much the research will cost. Analyse the data collected and determine the buying trends of given demographic, the success and failure of competitors and the effectiveness of advertising methods.
Achievements to date:
• Prepare detailed proposals which include study requirements, methodology, sample size allocation, and cost preparation
• Create the layout and content of surveys, screeners, questionnaires, MS surveys and topic guides; attend and/or organize focus groups and market visits
• Brief moderators/colleagues in regional offices, monitor the progress of research projects/day to day follow up
• Analyse and interpret research data to identify patterns and solutions and formulate relevant strategic recommendations
• Draft detailed marketing reports and advise senior management via best use research findings
• Face to face client presentation; Support clients by understanding, anticipating and explaining the different behaviour, motivations, perceptions, and attitude of consumer
- Project management: handling key accounts such as L’Oreal Lebanon
- Coordinate with clients from project launching through project completion to understand and document the business objectives, solve problems and meet deadlines
- Conduct qualitative and quantitative surveys, which involve field, interview or focus group moderation and assessments
- Create the layout and content of surveys, screeners, questionnaires and topic guides
- Brief moderators, field supervisors, IT department on questionnaire/topic guide
- Continuous field follow up & supervision
- Use statistical software to manage and organize data
- Proofread, validate, analyze and interpret numerical data to identify patterns and solutions
- Draft detailed reports and advise senior management via best use research findings
- Face to face client presentation
- Establish and maintain the project’s information management system.
- Receive and screen incoming calls and visitors and determine which are priority matters
- Plan and organize business travel arrangements.
- Proofread and edit documents for grammatical and format style accuracy and produce a variety of documents, charts, and graphs.
- Open, sort, and follow up on incoming correspondence and prepare responses containing routine inquiries.
- Establish and maintain orderly filing and document retrieval systems.
- Upon request, assist in informal translation from Arabic to English or vice versa
- Preparing Vessel Manifests - import / export paperwork of vessels loading cargo in Lebanon & discharging cargo from Lebanon
- Track Vessels transit / follow-ups with shippers, ports, customers & traders
2007- 2009 Masters Degree in Social Psychology Lebanese University, Faculty of Social Sciences (Rabieh- Lebanon) • Thesis Research: Conflict Resolution in A Family Owned Business: Relation between Owner Manager and Non-Family Manager
2004-2007 Bachelor of Social Sciences Lebanese University, Faculty of Social Sciences (Rabieh- Lebanon) • Educational Projects: 2006-2007 A study regarding the Diffusion of the Lebanese Christian Political Opposition after the Syrian withdrawal from Lebanon (February 2005- January 2007) 2005-2006 A study concerning “Selaata” Village in the city of Batroun, Lebanon from the economical, educational and social perspectives