Badr GHENDI

Handled customer inquiries
Managed customer accounts
Improved customer satisfaction ratings
Provided comprehensive customer support by addressing client
inquiries, handling
policy-related issues, and resolving claims efficiently.
Managed a high volume of inbound and outbound calls, ensuring quick
and effective
resolution of client concerns and maintaining a high level of customer
satisfaction.
Guided clients through the claims process, explaining coverage details
and assisting
with documentation and follow-up procedures.
Maintained detailed client records in the companys CRM system,
ensuring smooth
communication and follow-ups.
Exhibited strong communication skills, professionalism, and problem
solving abilities
in a fast-paced environment.