Project Manager
Abdul Latif Jameel motors
مجموع سنوات الخبرة :11 years, 1 أشهر
Participate in developing the retail operation's strategy and cascading down the objectives.
Communicate the KPIs and support the business leaders, department heads, and branches manager in the monitoring.
Manage and make sure that all processes related are completed and carried out in an efficient and effective manner.
Plan activities, tasks, resources, monitor progress, and keep stakeholders informed.
Support the employees in developing and improving the business processes to achieve organizational goals.
Provide the monthly update for retail reports and keep the organizational objectives/ goals communicated.
Ensure service center profitability
Meet manufacturer operational guidelines
Supervise manpower
Increase productivity
Maintain facility standards & Environmental, Safety, Security and Risk considerations.
Manage departmental expenses
Ensure customers satisfaction
Handle complaints
Ensure vehicles delivery on-time
Oversee and highlight the customer touch points.
Mapping the customer journey
Set standards for facilities, operations and employees
Analyze customer satisfaction surveys, loyalty reports (Net promoter score), and marketing research data (like Mystery shopping),
Develop SAMRT action plans, and take the necessary corrective actions.
Job rotation & Formal education