Customer Service Agent
Solexplus
Total des années d'expérience :0 years, 4 Mois
-deal directly with customers either by telephone, electronically.
-respond promptly to customer inquiries
-handle and resolve customer complaints
-obtain and evaluate all relevant information to handle inquiries and complaints
-process orders, forms, applications and requests
-direct requests and unresolved issues to the designated resource
-keep records of customer interactions and transactions
-record details of inquiries, comments and complaints
-record details of actions taken
-communicate and coordinate with internal departments
-follow up on customer interactions
CBP- Certified Business Professional, [ Leadership, Customer Service, Business Communications, Sales, Business Etiquette and professionalism ]
Executive Secretary Course.
Cambridge Information Technology Program, [MS Office, Outlook, internet and IT programs]