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Baha Mejri, customer service professional

Baha Mejri

customer service professional·hypermarket

Kuwait

Diploma, Certificate in Optical Fiber Network Study and Installation (D3)

Work experience

Total years of experience: 4 years, 10 months

customer service professional

January 2024 - Present

hypermarket

Hawali, Kuwait

January 2024 - Present

Provided professional customer service by answering inquiries, resolving complaints, and ensuring a positive customer experience. Handled cash transactions accurately, including payments, refunds, and issuing receipts. Balanced cash registers at the end of each shift and followed company procedures to ensure financial accuracy. Assisted customers in a friendly and efficient manner while maintaining a high level of service. Supported sales by promoting products when required and worked effectively in a fast-paced environment with strong communication and teamwork skills.

Company industry:
Supermarket

Civil Engineering Technician

August 2021 - January 2024

galaxy group architecture group

Tunis, Tunisia

August 2021 - January 2024

Office & Site Technician (Real Estate / Construction)

REVIT DESIGNER & MANAGEMENT:
Studied materials, equipment, and labor requirements for projects. Converted 2D AutoCAD plans into 3D Revit models using Revit software. Prepared preliminary quantity take-offs and assisted in cost estimates and price schedules for project planning and budgeting. Supported project documentation and ensured accurate technical preparation before execution.

CONSTRUCTION SITE MANAGEMENT:
Prepared detailed daily reports and monitored site progress. Tracked team attendance and supported workforce coordination. Collaborated with stakeholders to ensure smooth communication and project execution. Assisted in site organization to maintain workflow efficiency, safety, and alignment with approved plans and standards.

Company industry:
Real Estate

Education

bootcamp

January 2023

January 2023

Diploma, Certificate in Optical Fiber Network Study and Installation (D3)

Tunisia

yasso designe

May 2022

May 2022

Diploma, Revit Architecture Training Certificate

Tunisia

TEG center

April 2022

April 2022

Diploma, Robot Structural Analysis Training Certificate

Tunisia

TEG centre

March 2022

March 2022

Diploma, Revit Structure Training Certificat

Tunisia

Institut Supérieur Des Etudes Technologiques RADDES

January 2019

January 2019

Bachelor's degree, Civil Engineering

Tunisia

Injaz campany

May 2018

May 2018

Diploma, business management (small projects)

Tunisia

Tunis ,zahrouni Higt school

January 2015

January 2015

High school or equivalent, technique

Tunisia

Skills

BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
CIVIL ENGINEERING
Intermediate
CIVIL ENGINEERING
Intermediate
COMPUTER AIDED ARCHITECTURAL DESIGN
Intermediate
COMPUTER AIDED ARCHITECTURAL DESIGN
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
FIBER OPTIC NETWORK
Intermediate
FIBER OPTIC NETWORK
Intermediate
GROWTH MINDEDNESS
Intermediate
GROWTH MINDEDNESS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate
STRUCTURAL ANALYSIS
Intermediate
STRUCTURAL ANALYSIS
Intermediate
BIM
Expert
BIM
Expert

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Training and Certifications

Certifications
Certificate in Business Management
Optical Fiber Network Study and Installation (D3)
Revit Architecture Training Certificate
Robot Structural Analysis Training Certificate
Revit Structure Training Certificat

Hobbies

  • Music
  • Art
  • Reading
  • Swimming
  • Cycling,
  • Football,