بهاء الكرسلي, Hr Executive

بهاء الكرسلي

Hr Executive

Arma Group

البلد
مصر
التعليم
بكالوريوس, Geographic Information Science and Cartography
الخبرات
11 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 10 أشهر

Hr Executive في Arma Group
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ سبتمبر 2014

HR Performance Improvement:
- Developing & Maintaining Competency Framework for the whole organization.
- Designing, Implementing and reviewing performance management system.
- Conducting required assessments and development plan for promotion-nominated employees.
- Developing, conducting and coordinating employee engagement and belonging programs.

Learning & Development:
- Conduct Training Needs Analysis (TNA) to identify the development needs of the organization.
- Responsible for the Competency Management
- Provides assurance to the HR Manager on proper understanding, sourcing, delivering and tracking of training programs across the organization on a defined schedule basis.
- Develop various methodologies for measuring and evaluating trainings’ programs and to make sure achieving the required enhancement.
- Responsible for the Performance Development Plans "PDPs" of Operations department and identify Yearly Training Needs.
- Prioritize training plans to meet both Individual and Organization Capability training requirements, and provides accurate quarterly reports on training interventions and areas of improvement.
- Design and execute a comprehensive program for the ongoing development of graduate intakes.
- Support high potential employees through career planning and personal development programs.
- Responsible for Company Training Budget and spread its monthly related reports besides its yearly distribution according to a Forecast Plan.
- Evaluate Performance Appraisals of staff and team leaders, facilitating workshops on feedback of individuals on management as well as on the company.
- Report “Skill Gaps” on each employee to leadership and develops a plan to close the “gaps” to ensure employees are not asked to perform higher risk tasks until they are assessed as competent.

Customer Service Agent Arabic Speaker في Etisalat Misr
  • مصر - القاهرة
  • سبتمبر 2013 إلى أغسطس 2014

• Outsourced Customer Care agent for Etisalat Misr
• Responsible for receiving customers' calls, complaints and handling their problems.
• Acting as a Technical Support agent; for lines configuration and verification.
• Outbound campaign agent to make survey for customers to test customer satisfaction for company services and products.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Perform customer verifications.
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Attention to detail and accuracy.
• Data collection and ordering.
• Ability to effectively deal with and manage stressful situations
• Ability to function co-operatively and contribute as part of a team

Executive advertising في ElWaseet
  • مصر - القاهرة
  • يوليو 2011 إلى يوليو 2012

• Make Ads for customers in El-waseet & El-Ahram journal

الخلفية التعليمية

بكالوريوس, Geographic Information Science and Cartography
  • في Ain Shams University
  • يونيو 2011

Geographic Information Science and Cartography

Specialties & Skills

Team Performance
Learning and Development
Communication Skills
Time Management
Outlook
Powerpoint
Presntation skills

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

All Soft Skills (الشهادة)
تاريخ الدورة:
August 2015
Training and development (الشهادة)
تاريخ الدورة:
August 2016

الهوايات

  • football
  • swimming
  • music