Marketing
KUWAITNET
مجموع سنوات الخبرة :14 years, 8 أشهر
1- Working in partnership with the creative team, develop creative briefs and guide direction to meet objectives for all advertising and public--facing communications, including print, digital, and video assets
2- Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels
3- Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support
4- Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
5- Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly
6- Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets
• 1- Responsible to know the customer needs by analyzing the sales report (higher and lower sales items).
• 2- Knowing the target market.
• 3- Collect data about our competitors.
• 4- Doing the marketing plans after the SWOT analysis.
• 5- Making the company vision more clearly by providing the data collected from the market
• 6- Building data base about our competitors
• 7- Creating scenario about our customers' needs and providing the best selling items
• 8- Make analysis for the data that collected about the customers and competitors and make it results to help our mission and decision making to be easer
• 9- Keeping on update to change and ad new items regarding the report for the lower items and higher items sales and being advisor for our production head for the new items
• 10- Making branding for all our advertisements channels (online, offline)
• 11- Making the marketing channels: online, offline, to push on our name and our sales.
• 12- Working on (Digital Marketing - instagram sponsor / youtube ads, snap chat ads, twitter ads, google adwords, facebook, ) after knowing: budget /target /dates, depends on our target.
• 13- Make analysis for the prices and trying to make the pricing our advantage with our competitors
• 14- Knowing all the marketing channels and responsibility about the social media, instagram, snap chat, twitter, and facebook.
• 15- responsible for designer work: photos, videos, signboard.
• 16- Send daily reports for our GM .
• 17-Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
• 18-Capitalized on industry and marketplace trends to strategies solutions and enhance business operations.
• 19-Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
• 20-Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs.
• 21-Compiled product, market and customer data to forecast accurate sales and profit numbers.
• 22-Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
• 23-Consulted with product development teams to enhance products based on current customer data.
• 24-Helped incorporate product changes to drive customer engagement and firm profits.
• 25-Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• 26-Developed innovative and targeted collateral to support overall branding objectives.
• 27-Improved food segment product margin by 14% through assessment of customer trends.
• 28-Executed optimal sales strategies to achieve commercial goals for Kuwait market.
• 29-Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
• 30-Maximized branding initiatives by strengthening program outreach and increasing communication between marketing and public relations.
• Participated and actively engaged in strategy meetings with other shareholders.
• Created reports and presentations detailing business development activities.
• Negotiated, prepared and signed contracts with clients.
• Kept meticulous client notes in Salesforce.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
• Strategies and implemented successful approaches to revitalize underreporting product lines and create profit-generating enterprises.
• Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
• Job role: making promotion for company products
• 1- Work on strategic planning for the pre- stage campaigns occasion.
• 2- Knowing the higher selling product and the lower to work on promoting the product better.
• 3- E-marketing Via the Internet, Instagram, Twitter, Face book, website.
• 4- Make promotion for our new products via local newspapers.
• 5- Responsible about: photos, designs, videos for our new product to publish photos on our media such as: Instagram, twitter, Facebook, and to publish these photos via newspaper.
• 6- Do processing for media campaigns, campaigns such as Ramadan and campaigns like mother's day.
• 7- Do some coordination with the authorities to work with audio announcements on the radio, choose the voice to speak, the sound, the effect on music, the time it will broadcast the announcement,
• 8- Work and respond to customer inquiries, complaints, work to know the opinion of the customer after the purchase through the deployment of a referendum on the branches of the company.
• 9-Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
• 10-Capitalized on industry and marketplace trends to strategies solutions and enhance business operations.
• 11-Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs.
• 12-Worked with advertising teams to create, deploy and optimize marketing initiatives for food customers.
• 13-Drove marketing efforts by orchestrating the advertising campaigns.
• 14-Increased profit margins by 18% through maximizing new product introductions.
• 15-Implemented marketing strategies which resulted in 22% growth of customer base.
• 16-Increased sweets sales and exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
• 17-Developed insights on marketing campaigns to assess performance against goals.
• 18-Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
• 19-Built, implemented and enhanced national marketing initiatives to maximize outreach and sales of food products.
• 20-Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
• 21-Helped incorporate product changes to drive customer engagement and firm profits.
• 22-Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
• 23-Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Yesatlas.com is a company that provides students with admission for international universities,
my job duties was handling the marketing and the development for the work online.
We add new information about the studying aboard and cite the company facilitated on admission, make visas for student, we make sure to get student through yes-atlas.
• Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts.
• Leveraged different market research strategies to investigate new products and enhance campaign planning.
• Revitalized web content and social media profiles with new and interesting content.
• Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs.
• Tracked and reported on marketing campaign responses.
• Planned events, including tradeshows and vendor fairs, for clients and partners to attend.
• Communicated closely with all applicable parties within company, including art department, upper management and sales team.
• Wrote copy that maintained compliance with corporate and legal guidelines.
• Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Work as a senior agent at Crystelcall Company, (orange 1777project)
Responsible for all staff within the contact center during night shift
Evaluate their performance and the distribution of tasks.
writing daily reports and send directly to the administration.
Service advisor at (crystelcall)
Call Center Adviser,
Handle calls (in both Arabic and English language) for land mark group in order to make sure about customer satisfaction, in the area of Middle East inbound, )
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Educated customers about billing, payment processing and support policies and procedures.
• Reviewed order data on 24 HOUR basis to verify transactions and shipping dates.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Compiled customer feedback and recommended service delivery improvements to management.
• Helped 240 customers every DAY by approaching conversations with positive attitude and answering the calls.
• Met all customer call guidelines including service levels, handle time and productivity.
• Optimized customer support by establishing collaborative service environment.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Investigated and resolved customer inquiries and complaints quickly.
• Answered average of 240 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Effective liaison between customers and internal departments.
• Promoted available products and services to customers during service, account management and order calls.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Cross-trained and provided back up for customer service managers.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Responded to customer requests for products, services and company information.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Monitored metrics and marketing investments to assess performance and implement continuous improvements.
• Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
• Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
• Expanded product distribution by adding more than 7 new distribution points in JORDAN region, including convenience stores, distributors, retail supermarkets and food services.
• Developed and implemented comprehensive salesperson training program.
• Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
• Developed international business relationships to drive business units abroad.
• Organized promotional events and interacted with community to increase sales volume.
, Graduate From Yarmouk university , Business Administration Department Strategic Management , International Management , Consumer Behavior , Marketing Management , Decision Making , Human Resources Management ,
