IT System Administrator
British American Tobacco
Total years of experience :15 years, 9 Months
Responsible for Shared and mail backup using “ARCServer”.
Manage and monitoring Egypt and North Africa Data Center.
Map drives to SAN storage.
Supporting Team of 7 IT Helpdesks to resolve critical issues.
Manage IT Assets for North Africa “Egypt-Morocco-Libya-Tunisia-Sudan”.
Manage Server Rooms, propose, follow up and execute improvement action
Performing all tasks related to Servers Win2003&2008R2 (maintenance, patching, upgrading,
etc…) “10 live Servers, 5 Virtual Servers and 1 NetAPP filer in Morocco ”.
Execution of On Going Service Improvement Plans
Embed global processes, tools, vendors and standards within local market.
Documentation and Change Management.
Ensure that all projects (Local/Global) are properly structured, organised, controlled, perform
operational support tasks, reported and delivering as planned.
Achievement
Outlook 2013 transition instead of Lotus Notes.
VMWare ESXi 5.5 migration, :
Migrate a HyperV 2008 server that hosts 3 virtual servers to VMWare ESXi 5.5.
Moving North Africa Server room from 8th Floor to 10th Floor with less than 1 day down time.
Recover Egypt Domain Controller “Reinstall the OS ”
Transition of IVR system. “Global Service Desk”.
Recover North Africa Lotus Notes after fire in server room in about 3 hours down time.
Install, configure and manage Uniflow Printing server. “Cancon Secure Print.”
First Line support for all users incident.
Working with handhelds and resolve the software issues.
Configure a shared printer.
Resolve all simple network issues. “Cabling and network devices.”
Keep tracking our ticket system to resolve all tickets as soon as possible.
Assist and trained the new IT Helpdesks.
Apply as First point of contact for users.
Manage, coordinate and resolve Incidents as quickly as possible.
Contact suppliers for maintenance activities and purchasing items.
Installing, configuring and rebuilding networking environment.
Managing Simple accounts activities through active directory.