Customer service agent
Alijarah Holdings
Total years of experience :11 years, 6 Months
• Marketing and Communication functions for monthly rent cars contract.
• Managing escalated issues and ensuring customer satisfaction always. Maintaining a database of clients through regular follow-up of problems and queries.
Keeping Management aware of potential areas for product and services
Act as a mentor to Call Center Representatives and assist with knowledge transfer
Interact with customers to provide information in response to inquiries about Taxi and Limo bookings.
• Duties Include marketing, corporate communications, and public relations.
• Additional to Accounting functions for employee’s salary and project requirements
Note: I left the work fast to not wasting time because there’s no Egyptian visa in this time at the company
Duties include meeting customer, use positive language and ability to read customers
record customer details at office database and making reports
successfully passed English language Course
Got the international Computer Driving license (ICDL)