Acting Credit Control Manager
Sunbulah group
Total years of experience :15 years, 7 Months
• Monitoring debtor balances to ensure a reduction in debtors DSO Process weekly reviews together with the Sales manager
• Assessment credit limit and payment terms the customers based on his DSO and update it each quarter.
• Investigated and evaluated customers for credit worthiness and potential risk factors.
• Reporting KPIs relating to sales, discounts, and receivables to the senior management and initiating prompt actions based on these KPIs.
• Managing credit insurance including reviewing insurance policy, renewal condition, in terms of rate,
• Follow customer insurance claims and review insurance policy company report regarding customer assessment risk.
• Evaluate trade promotions requests (Trade Discounts) by preparing profit & losses statements (Return on Investment calculation) by channel & National Key Accounts.
• Analyze & review trade spending by channel & compare vs. each plan activities
• Audit customer contracts, rebates, credit terms & limits and follow up on these and coordinate with the business analysis and sales & distribution departments in case of non-compliance of these.
• Preparing monthly, quarterly, and annually receivable dashboards for KSA.
• Preparing collection targets for the sales team on monthly basis, following up and reporting monthly results.
• Monitoring the rebates (special discounts) offered to key customers and ensuring the correct allocation of these.
• Handling claims and budget key customers for KSA and reconciling their statements on a monthly/quarterly / annually basis.
• Work with legal and insurance departments in risk management activities.
• Supporting area sales managers in achieving their sales & collection targets along with attaining the KPI of DSO.
• Closing AR monthly (Revenue Recognition, Trade Marketing, BDFs, D&E and Cash Rebates Accruals).
• Analyze financial information related to accruals, claims, prices and TM activities.
• Handle claims and prepare the target collections monthly.
• Follow up overdue to ensure collecting full dues from our customer to continue our business and improve cash flow.
• Conduct a monthly meeting with key account customers to ensure timely payment and account reconciliation.
• Selecting random sample of customers every month, arranging a monthly visit to ensure balance confirmed are right and no frauds in balances also take notes our customers on our accounts.
• Reconciliations banks and receivables.
• Developed strategies to expedite payments and customer resolutions.
• Reported KPIs to department heads for management of positive cash flow.
Set policies for credit control department that improve the collections and reduction of provision debits
Goals achieved at 2014-2018
1- Achieved 109-121 % from total target Collection yearly 2014-2019 (increased advance payment)
2- collected 1.3 M had old over 2 years ago from multi customers and resuming our business with those customers. It’s ensuring how credit controller can improve performance sales and collections.
3 - Refunded 2.1M from customer KA (fake claims) after reconciliation the account carefully.
4 - Activated and applied Handheld system for Collections 2014- 2017 for van channel
5 - Balance confirmations monthly without any differences (2%, Damage, Discount, etc ) 2014 -2018
6 - Haven’t customers rejected to pay (Reduced Provision bad doubtful. east region 2014 - 2018)
7 - Searching on gaps and fraud cases once started in our markets (cases over 300K in west and east)
8 - Support our sales team to achieve full target sales and collection during my full service in east and west.
9 - Opened new customers accounts over 140 without violation or risks on our company
10 - Best performance of credit control after applied new policy of credit control (east and west 2014 - 2018).
11 - Best Performance DSO at our Company 2014 - 2018
• Account reconciliations, between General Ledger and sub ledger.
• Prepares month and financial reports, expense report for management.
• Analyse and monitor accounts payable.
• Ensure supplier payment timely.
• Monitor new accounts and updates the existing ones.
• Auditing petty cash for all branches
• Resolving the discrepancies related to invoices.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments.
• Managed a team of 4 employees, overseeing the hiring, training, and professional growth of employees.
• Devised collection recovery strategies to resolve customer issues and delinquent cases
• Monitored accounts for signs of fraud and non-payment issues for a swift resolution.
