Ass. HR Manager & GM Office Manager
Pine Tree Company For Textile Manufacturing
Total years of experience :22 years, 6 Months
Concorde Group
• Planning & controlling HR strategies
• Developing & implementing strategies for screening/ recruitment to combat high attrition rate & retain talent.
• Framing KRA’s & KPI’s
• Managing the end to end process of Statutory Compliances
• Identifying patterns, trends and root causes for making recommendation(s) to Management to improve motivation, increase retention and efficiency of employees.
• Analyzed HR needs, studied organizational objectives and devised strategic plans through thorough analysis of demand and resources.
• Appraised employee potential and also organized a research for potential resources.
• Customized training modules to fit into business plans and designed strategies to achieve HR targets within specified time frames.
• Conduct competencies development workshops
• Conduct proper induction and training programs
• Conducted viability studies through computation of cost/investment in HR.
• Identified training needs and ensured effective training & development process.
• Monitored the quality of performance periodically and worked towards improvement of productivity, morale & work ethics.
• Reduction in absenteeism
• Talent retention and turnover ratio management
• Keep an advanced updated record and track of vacancies being created
• Ensuring the right skill set is recruited suiting the needs of the organization
• Reduce the average time taken to fill the vacancies
• Reduce the average cost incurred on each recruitment.
• Execute "employee engagement" initiatives to keep people together and make the workplace exciting, rewarding and engaging
• Administers the day-to-day operations of Group Medical Insurance Plan (GMIP) contracts and maintains all necessary amendments, additions, and/or deletions as to the beneficiaries and their dependents;
• Provides information, support and assistance to Jordan Field’s staff members in all matters related to the Group Medical Insurance Plan (GMIP);
• Liaises with the insurance company and responds to staff and beneficiaries’ queries, studies and recommends remedial actions in GMIP abuse cases, received from the insurance company to ensure proper and timely processing of queries;
• Administers and maintains documentation related to the contract and beneficiaries to ensure complete records are available.
• Assists the GMIP officer in building knowledge of staff and beneficiaries through awareness campaigns on their medical coverage and claims process and provides written guidelines and clarifications, where necessary to improve their understanding about these issues;
• Provides weekly update to the CHRO on GMIP issues to keep them aware of any issues concerned.
• Provides information required for the preparation of tendering for new medical insurance contracts ensuring that relevant medical requirements of staff and beneficiaries are reflected.
• Verifies the monthly payments of Jordan staff to ensure that payments are accurate and in accordance with UNRWA standards procedures.
• Develops, in consultation with CHRO local guidelines and procedures for the GMIP for Jordan Field, and coordinate with them the GMIP contract to ensure adherence to the contract provision.
• Maintain all necessary amendments, additions, and/or deletion as to the beneficiaries and their dependents.
• Provided accurate information, support and assistance to Jordan Field’s staff members in all matters related to the (GMIP)
• Carry out awareness campaigns to staff and beneficiaries on their medical coverage and claims process.
• Provided timely updates to the CHRO on GMIP issues.
HR Manager
- Partners with employees and management to communicate various Human Resources policies, procedures, laws, standards and government regulations.
- Conducts exit interviews and analyzes data and makes recommendations to the management team for corrective action and continuous improvement.
- Responds to employee relation issues such as employee complaints.
- Facilitates and/or provides training (including orientation) to the workforce.
- Maintains and coordinates employee recognition programs.
- Interviews, screens, and recruits job applicants to fill entry level, professional, and technical job openings.
- Reviews applications and interviews applicants to match experience with specific job related requirements.
- Conducts new hire orientation.
- Full understanding, of the needs of Key Account customers through specifying and procuring market as well as liaison with customer service and technical departments and providing full solutions to the strategic clients.
Manage Key Account sales accounts
- Maintain & retain high visibility customers
- Prepare offers, pricing quotes, proposals and bids
- Maintain customer database and update as needed
- Prospect new opportunities from said customers
- Built the Sales Guide for Jordan Telecom, having excellent presentation skills, advanced skills in PowerPoint, Excel, and word.
- Maintain excellent relations with relevant departments at JT
- Maintain excellent relationships with customers.
- Collect, analyze and relay any relevant information to the management about his customers.
- In charge of a portfolio of Key Account customers at commercial level
- Responsible for the development of the revenue of my portfolio .
- Establishes strategic relationships with customers
- Diversifies the customers' contacts.
- Arranging local, National and International V.C. (Point to Point and Multipoint)
(Power of 550 employees)
- Overseeing and undertaking (as necessary) day-to-day activities of your subordinates to ensure smooth and efficient running of the division.
- Appraising and training staff as required to encourage personal development and continuity of service delivery by the division to all staff. Scheduling annual leave planner for subordinates.
- Managing day-to-day functions of company’s recruitment and selection processes to ensure selection of the right candidate.
- Developing job descriptions, advertising.
- Managing day-to-day functions of company’s employee relations to ensure high degree of staff satisfaction.
- Providing employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits, preparing letter of appointment, employee appraisals, induction & training coordination and processing administrative letters.
- Managing day-to-day functions of all matters pertaining to visa relations, including but not limited to, processing of Residency Visa, Labour Contract, Labour Card applications and renewals to ensure compliance with the UAE Labour Law. Recommend changes to these processes in light of market conditions and revisions to the Labour Laws. Keeping abreast with changes in Labor Laws
- Managing PRO activities relating to government / public institutions
