Senior Manager - Advisory
Pricewaterhousecoopers (PWC)
Total years of experience :18 years, 5 Months
1) Corporate Strategic planning & performance management
2) Operating Model Development & Business Process Management
3) Digital transformation, Enterprise Architecture, BusinessArchitecture, Process Automation & Management Consulting Projects
4) Business Requirements Definition to Automate reports & Dashboards for Business Intelligence & Corporate Performance
5) Business Solutions & Vendors Evaluation & Selection
6) Organization Structure Design & Restructure
7) Business Development, Pre-sale & Up-sale for Consulting Services
8) Define Governance Framework & Continuous Improvement Tools
9) Business excellence & Quality Management (Qiyas & NORA for DGA, ISO stsndards)
1) Process & Continuous Improvement & Digital Transformation
- Define process improvement opportunity
- Identify area of improvement (process, people, system, others).
- Define business requirement for process automation
- Enhance automated processes, reports & dashboard
- Define business requirement to automate reports and dashboard using Power BI, or ERP System (AX Dynamics Oracle) or Agile workflow platform.
2) Lead IT projects prioritization & business solutions/ vendors evaluation & Selection.
3) Project Management: I managed management consulting projects mainly to implement enterprise architecture tool & digital transformation.
4) Quality Management Systems (ISO QMS 9001)& QC / QA.
-Lead defining QC / QA tests, Plan, & Report
- Rectify NCR, customer complains and prepare NCAR.
- Monitor & enhance customer satisfaction
- Design & submit quality reports
- Implement Applicable Quality Systems
- Perform Internal audit to ensure compliance to standards
- Implement excellence programs (like 5S program).
5) Financial Planning for Capex Project and new Product Development
- Prepare Capex report for corporate investments
- Collect Data related to Capex report from respective departments .
- Define reports, processes, system enhancements for effective demand & occupancy planning
6) Corporate Performance Reporting: Manage performance reports preparation which fulfill the purposed of concerned business unit requirements.
- Define business requirements of reports need to generated by Microsoft AX, Power BI or developed by excel sheet.
7) Product development Management: Manage Create & update Item Master list for Product raw material, packaging material
- Conduct market research from internal and external sources to collect information our current product against competitors
- Monitor new products profitability
- Coordinate with sales department to identify the new product opportunities.
- Provide data to sales and production to build the new product cases study.
1. Project Management: I managed consulting projects scoped to implement enterprise architecture tool and management consulting related to organizational development and process re-engineering or documentation, project management responsibilities which I involved include: establish project plan and charter, regular project forecasting, identify: challenges, risks issues, escalation for major issues and changes report it via a periodic status report to project manager from client’s side.
2. Business Process Management & Change Management : I led Business Process Management (BPM), Business Process Improvement (BPR), Business Process Improvements (BPI) projects to improve and link their processes and operating model to business strategy, improve operational performance and enhance the quality of products (services or goods) accordingly based on top management directions, by the following BPM stages:
A. Capture As Is Model by Analyzing the available processes
B. Gap analysis based on business requirement, strategy, applied quality & excellence models or awards and others.
C. Develop To Be Model by establishing & improving BPM Decomposition and policies & procedures manuals for support and Core business units using Enterprise architecture & BPM Softwares : MEGA suite, Visio, I Grafix, Process Maker (Workflow Engine)
D. Plan & support effective Implementation of improved processes via address & prioritize the business transformational needs like: human resources redesign the structure, automation, update the job descriptions, business units role, HR systems.
E. Define governance framework & continuous improvement tools: RACI (Authority) matrix, OLA, SLA, Services Catalogue and others.
3. Enterprise Architecture Development: Develop full Enterprise Architecture for group of company’s level, Identify business requirement and configure portal enterprise architecture & BPM platform: MEGA Hopex, Alfabet based on client needs & TOGAF framework and lead its implementation in collaboration with IT technical team, and conduct Quality testing to ensure proper implementation for application.
4. BPM Workflow Automation: I captured, documented and automated Business processes workflow using BPM workflows application like process Maker and others.
1. Business Process Management & Change Management : I led BPM, BPR, BPI projects to improve and link their processes and operating model to business strategy, improve operational performance and enhance the quality of products (services or goods) accordingly based on top management directions, by the following BPM stages:
A. Design As Is Model by Analyzing the available processes
B. Gap analysis based on best practices, business requirement, strategy, applied quality & excellence models or awards and others.
C. Design the To Be Model by Establishing & improving the policies & procedures manuals of support and Core business units Using several applications: MEGA Hopex, Visio , I Grafix
D. Plan & support effective Implementation of improved processes via address & prioritize the business transformational needs like: human resources, redesign the structure, automation, update the job descriptions, business units role, HR systems, conduct processes audit cycles and empower the human capital to ensure effective and successful implementation
E. Establish governance & continuous improvement tools: RACI (responsibility) matrix, OLA, SLA, set KPI’s, Services Catalogue and others.
2. Business Application implementation: Identify business requirement to configure BPM and enterprise architecture application based on client needs and lead its implementation with IT technical team, and conduct Quality testing to ensure proper implementation for application.
3. Business Development, Pre-sale & Up-sale for Consulting Engagements : I Involved with penetrating new opportunities in conjunction with business development team, and I engaged with all sale life cycle include preparing proposals and scope of work, identify needed resources, timeframe and project costing. Present proposed consulting approach and demos for prospective clients and manage the negotiation with client until signing project contract with clients, and maintain strategies relationship with current accounts and ensure a sustainable projects pipeline.
4. Project Management: I managed consulting projects scoped to implement enterprise architecture tool and management consulting related to organizational development and process re-engineering or documentation, project management responsibilities which I involved include: establish project plan and charter, regular project forecasting, identify: challenges, risks issues, escalation for major issues and changes report it via a periodic status report to project manager from client’s side.
1. Organization Structure Design & Restructure: I involved in several projects to establish the organization structure for newly established organizations aligned to the organization’s strategy and the operating models for the main processes taking into consideration the organization structure’s principles and comparative benchmark with competitive organizations, also I involved with reviewing and restructuring the hierarchy according to the changes of strategy, dynamic business requirements.
2. Job s Analysis & Job Descriptions: I conducted job analysis based on the client’s strategy, organization structure, operating model and process workflow authorized by client’s top management and the objective of job analysis project
3. Training Needs Assessment & analysis: I executed training planning process for clients for organizational and individual level via assessment tools : interviews, performance appraisals, questionnaires, superiors recommendations and other, through collect & analyzing data related duties, skills, education, training courses and experience that must be possessed from the incumbent taking into account the client’s HR strategy & training budget’s & others.
4. Career Development (succession) planning: I developed career development planning system that motivates employees for career progression & advancement. The system start from identify the key area, positions and the required capabilities, after the gap analysis I assessed the job holders capabilities and accordingly I prepared career succession plan that empower the talent to be promoting to the senior levels.
5. Strategic planning & performance management: I Established and updated the corporate strategic plan system using balanced scorecard methodology by developing all strategic plan’s components including: Vision, mission, identify core business sector & services, SWOT analysis, objectives, strategies, initiatives (projects), action plans, KPI’s and targets, Budgets and finally, managed the performance by conducting quarter, semi - annual and annual performance reports for the client’s top management .
6. Business excellence & Quality Management: I established, reviewed and implemented business excellence models which adopt EFQM standards and methodologies such as Abu Dhabi Awards for government excellence, DGEP also quality management systems (ISO 9001) in addition to customize excellence models according to clients industry taking into consideration local and international standards and top management objective for implementing the business models.
1-Member of ISO committee that makes periodic internal audit for all company's departments to ensure they are complied with ISO 9001 requirements such as:
2- Implement the optimal audit procedures conducted by (IPPR) department and quality assurance department.
3-Ensure accurate, updated and high quality information by analyzing, auditing the collected data continuously, validating and deleting the immaterial data to transform it into useful information's to be ready for providing reports requested by decision makers whether in company's departments or clients.
4-Provide feedback for the department's team about their errors and methods to avoid or minimize them to improve quality of data in addition to the performance of the department process generally.
5-Preparing action plans for assignments that requested via department's manger, in order to estimate time, work load, resources, deadline that needed to achieve assignments and tasks for my job and also supervising the preparation for section's team members and follow up their work to make sure that they are committed to their action plans.
6-Leading section's team by following up their work, providing assistance and sharing them new ideas & procedures using different tools such as : our company' systems, offices database, internet, brain storming and other.
7-Providing suggestions for department's manager to improve work process in addition to increase productivity & minimizing costs to contribute accomplishing one of the company objectives which is to transform data centre from cost centre supporting our departments into profit centre by investing our data to be added value information's requested from clients and also from internal use by company’s departments and offices in all middle east.