Solutions Engineer
Mada / Zain Kuwait
Total years of experience :17 years, 7 Months
• Collaborate with sales teams to understand client requirements and objectives.
• Provide technical expertise and guidance to clients during pre-sales and post-sales engagements.
• Advise clients on best practices, industry standards, and emerging technologies related to network and security solutions.
• Analyze Requests for Proposals (RFPs) and Requests for Quotes (RFQs) to understand customer requirements and constraints.
• Develop comprehensive technical proposals and solutions in response to RFPs/RFQs.
• Collaborate with cross-functional teams to ensure alignment between technical solutions and business objectives outlined in RFPs/RFQs.
• Playing the known rule of technical presales by steering the relation between the sales, clients, and vendors.
• Cover the required tasks related to the RFPs by analyzing, building cost sheet, getting the market insights, and typing the technical proposal.
• Provide the solutions related to ISPs services.
• Advise and explain the companys managed services to the client.
• Doing the sizing and costing for cloud services ofered by the company.
• Encouraging vendors/suppliers to host their services in our private cloud.
• Manage the opportunities related to the clients infrastructure (LAN and WAN).
• Doing the sizing and costing with the support from IT team to provide HCI solution (Nutanix).
• Dealing with security and cyber security vendors to provide solutions to our clients.
• Leading and designing the POC with the cyber security vendor (nexus guard) for existing and future clients.
• Educating sales team members individually for our new services, specially managed
security services.
• Installing and maintaining diferent CCTV systems.
• Installing low voltage and intrusion systems.
• Configuring diferent types of network systems (routers and switches).
• Handling IT systems (ofice365&Kaspersky antivirus and hardware issues)
• Troubleshooting all technical related systems.
• Maintaining the relation between our clients and the installation team.
• Preparing the installation costing sheet.
• Decide and suggest solutions and designs with the presales team.
• Working with sales/presales to close the deal and deliver the project.
• Attending the pre-tender meetings and discussions with the client representative.
• Attending site surveys for governmental and private sector
• Installing and managing LAN / WAN switches and routers.
• Responsible for maintaining all network equipment including servers, switches, hubs, and routers.
• Identify, analyze, and resolve all networking and system problems.
• Provide technical assistance to another technical teams.
• Install and manage network monitoring system (PRTG).
• Manage and configure Cyberoam firewall.
• Technical support for Nortel and AVAYA voice systems.
• Technical support for CCTV systems.
• Logging all cases using manage engine service desk.
• Tier1 supporting and configuring corporate Internet and data customers.
• Monitoring the international links and core devices.
• Dealing with diverse types of cisco routers and switches.
• Dealing with corporate HP & 3COM routers
• Supporting voice customers (E1, Centrex and SIP trunk) - Basic call manager configuration
• Dealing with all kinds of DSL modems.
• Giving support for corporate engineers and technicians at customers premises. - Giving support for retail technical support team.
• Logging all cases using manage engine service desk.
• Leading team (7 to 9 agents)
• using advanced Cisco & Alcatel commands
• following up with our customers and handling their complaints.
• coordinate between technical support and all retail departments.
• Logging all cases using manage engine service desk.
• Served As an Officer For 30 Months
• Software Maintenance.
• Sales executive for Computer Components.