Bakht Jalal, IT Manager

Bakht Jalal

IT Manager

Afzal Sher Passenger Transport by Rented Buses Co L.L.C

Location
United Arab Emirates - Abu Dhabi
Education
Master's degree, Computer Science And Computer Networks
Experience
4 years, 2 Months

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Work Experience

Total years of experience :4 years, 2 Months

IT Manager at Afzal Sher Passenger Transport by Rented Buses Co L.L.C
  • United Arab Emirates - Al Ain
  • My current job since January 2024

Responsibilities:
• Ongoing hardware support - troubleshoot hardware incidents reports for laptop
computers, printer, scanners and networking devices Routers, Switches and WIFI
Access Points.
• Ongoing software support- troubleshoot software incident, reported regarding operating systems, included Window's, office applications, configure and deploy computer and other devices for technical support to the end users.
• Checking incoming information (Calles, E Mails, E forms, database and resources) and ensure all incidents are registered.
• Provide the technical support - troubleshoot for all IT users to identify correct procedures and solutions in a timely manner.
• Updating the computer system software's and installation of Antivirus
• Providing Digital Protection to the systems.

network support specialist at Telenor - Pakistan
  • Pakistan - Islamabad
  • February 2020 to November 2023

Network issues responsible, software applications installation, system configuration (Routers & Switches)

Education

Master's degree, Computer Science And Computer Networks
  • at Abdul Wali Khan University Mardan
  • January 2022
Master's degree, Master of Computer science (MCS)
  • at Abdul Wali Khan University
  • January 2019

Specialties & Skills

IT Technical Support
PC Software
IP Networking
PC Networking
network operations
network engineering
pc networking
firewalls
computer hardware troubleshooting
Office Work
windows server
Web Development
System Administration
Microsoft PowerPoint
Office Administration
Windows Server 2008

Languages

English
Expert

Memberships

ERGSC
  • IT SUPPORT Instructor
  • February 2022
Digital protection
  • Tech support Engineer
  • February 2022

Training and Certifications

advance routing and switching specialist enterprise CCNP (Certificate)
Date Attended:
March 2022

Hobbies

  • travelling
    Excellent performance awarded for the calendar year 2021-22 ERCN