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Bakr Ababneh, It technical support

Bakr Ababneh

It technical support

Ministry of education and higher education

Location
Qatar - Doha
Education
Diploma, Computer Programming and System Analysis
Experience
22 years, 7 Months

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Work Experience

Total years of experience :22 years, 7 Months

It technical support at Ministry of education and higher education
  • Qatar - Doha
  • My current job since April 2017

It technical support

IT Technical Support at Discovery for Computer and Networking
  • Jordan - Irbid
  • November 2006 to November 2015

• installing and configuring computer hardware, software, systems, networks, printers, scanners, routers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing LCD & LED monitors, mainboards, chargers, hard drive, printers.
• installing networks infrastructure, installing and configuring Microsoft windows 2000, 2003, 2008 and 2012 servers, ISA, Forefront, dhcp, wireless devices, utp lan.
• installing and configuring DVRs, security cams, finger print.
• lost data recovery.
• Tablet firmware (android, ios ).

IT Technical Support at Granada College
  • Jordan - Irbid
  • October 2004 to August 2006

• installing and configuring computer hardware, software, systems, networks, printers, scanners, routers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing LCD monitors, mainboards, chargers, hard drive, printers.
• installing networks infrastructure, installing and configuring Microsoft windows 2000, 2003 servers, ISA, dhcp, wireless devices, utp lan.

IT Technical Support at Experts
  • Jordan - Irbid
  • January 2003 to September 2004

• installing and configuring computer hardware, software, systems, networks, printers, scanners, routers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing monitors, mainboards, chargers, hard drive, printers.
• installing networks infrastructure, installing and configuring Microsoft windows 2000, 2003 servers, ISA, dhcp, utp lan.

IT Technical Support at RushRash IT
  • Jordan - Irbid
  • March 2001 to December 2003

• installing and configuring computer hardware, software, systems, networks, printers, scanners, routers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing monitors, mainboards, chargers, hard drive, printers.
• installing networks infrastructure, installing and configuring Microsoft windows 2000, 2003 servers, ISA, dhcp, utp lan.

IT Technical Support at Al-Barq Center
  • Jordan - Irbid
  • January 2000 to November 2000

• installing and configuring computer hardware, software, systems, networks, printers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing monitors, mainboards, chargers, hard drive, printers.

Education

Diploma, Computer Programming and System Analysis
  • at Al-Balqa University
  • June 1999

this degree is a hundred per sent degree

Specialties & Skills

Computer Hardware Troubleshooting
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Windows Network Administration
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Wireless Routers
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ISA Server
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Windows Server 2003
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Support and maintain desktop hardware (PCs, Laptop, Printers, LCDs, etc.).
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Configuring ISA server (cash, web publishing, as proxy, filtering)
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Support IT Infrastructure systems (Server OS, Desktop OS, Client devices, LAN ,WLAN)
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Support and solve network issues
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Excellent understanding of WAN, LAN architectures, telecommunication, databases, network topologies
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Experience in Help Desk role supporting PC hardware, Windows, Microsoft products
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Excellent knowledge in internet, ADSL and modem configuration and user account management
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Strong Leadership Skills
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Excellent knowledge of all MS Office applications, virus detection, email and internet browser
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Experience of working under pressure
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Knowledge of Network configuration (TCP/IP, VLAN, LAN/WAN protocols; RAS and VPN Services)
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Troubleshoot user problems for E-mail, Network connections and Network printing.
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Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipments
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Answering user inquiries regarding computer software or hardware operation to resolve problems.
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Installing and performing repairs to hardware, software, or peripheral equipment
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Ability to support networked printers and digital senders of various configurations
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Knowledge of setting up remote access for users
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Contract negotiation ability with vendors for hardware / software services and technical support ser
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Working knowledge of current communication devices and protocols
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Ability to conduct orientation and train new staff
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dynamic and update his knowledge of hardware, software & network continuously through further readin
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Installation and troubleshooting of Peripherals and Network equipments
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Knowledge of configuring windows on servers and desktops / laptop products independently
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Ability to manage multiple projects, activities and tasks simultaneously
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Provide day to day IT support to end users for issues related to Hardware and Software
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Ability to administer a network, firewalls, routers, switches, and communication systems.
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Complete assignments on time, report any issues to Supervisor and ensure IT poslicies are followed u
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Installation and troubleshoot OS errors and application software
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Tablet Troubleshooter, software and Hardware
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Knowledge and experience working with Microsoft suite, Windows desktop operating system
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cctv/ access control/ structure cabling/ AV/ fire alarm/ PA/ IPTV/ IP intercom/ BMS
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Excellent testing and troubleshooting capabilities.
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Excellent Problem solving and analytical skills.
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Languages

Arabic
Expert
English
Expert

Training and Certifications

ICDL (Training)
Training Institute:
Microsoft
Date Attended:
August 2008
MCSA (Training)
Training Institute:
CompuBase
Date Attended:
June 2002